Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary

ABOUT OUR AGENCY:
I bring over 23 years of insurance experience, starting my career with State Farm right out of college working alongside my uncle, a 45-year retired State Farm agent. That foundation helped shape my passion for the business and commitment to building strong relationships with both customers and team members.

I’m married with two children and two dogs, and family and community are both very important to me. We stay highly involved locally, supporting organizations like the Starfish Project, Shawnee 1929 Museum, Downtown Shawnee Board, De Soto Days, and several local schools.

For our team, we offer health benefits and a strong focus on work-life balance. We also enjoy participating in community events together, creating a sense of connection both inside and outside the office.

Our office culture is supportive, community-driven, and team-oriented. We’re looking for someone who is positive, engaged, and enjoys helping others - someone who wants to grow their career while making a meaningful impact in the community.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Mitzi Ryburn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property/Casualty and Life/Health insurance licenses