Front of House Team Leader

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Customers love Chick-fil-A® because of the Team Members who serve them. Team Members are encouraged to do the little things every day to make a difference for someone else: as simple as a smile or as inspired as running after a customer because they forgot a straw for their milkshake. And the cherry on top? A career at a Chick-fil-A Restaurant can have a wide range of benefits, including competitive pay, personal and professional growth opportunities, as well as the flexibility to thrive in and outside of work.

A Front of House Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Front of House Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Front of House Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Front of House Team Leaders lead by example and set the tone that others will follow.

Team Leader Responsibilities:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.

• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.

• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.

• Insures that workstations are clean at all times.

• Insures that cashiers follow cash handling procedures at all times.

• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.

• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.

• Perform any of the tasks above as needed throughout shift.

• Addresses guest issues that may arise; consults with management regarding complex issues.

• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.

• Communicates employee performance and policy/procedure violations to management for appropriate handling.

• Strictly adheres to all Company policies and procedures.

Qualifications and Requirements:

• Smile

• Create and Maintain Eye Contact

• Speak Enthusiastically

• Make Emotional Connections with Guests

• Reliable transportation

• Ability to work in a fast-paced environment

• Strong people skills with a desire to serve Team Members

• Strong commitment to superior customer service

• Ability to manage Team Member behavioral and performance issues

• Ability to work in a team environment with shared ownership and responsibility

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Our Benefits Include:

• A fun work environment where you can positively influence others

• Flexible scheduling (and closed on Sundays)

• Learning first-hand from an experienced Operator and Restaurant Leaders

• Intentional growth and development to help you reach your professional goals

• Scholarship opportunities

• Competitive pay