Community Association Manager / Portfolio

Job Details Location: San Ramon, CA 94583 Position Type: Full Time Salary Range: $80,000.00 - $90,000.00 / year Job Category: NCAGEN Community Association Manager (CAM) The CAM is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. In this vital role, the CAM ensures professional, timely, and top‑tier service that aligns with RealManage’s core values, service level agreements, and guiding principles. Responsibilities Respond promptly to all emails and calls—within 24 hours—while upholding RealManage’s guiding principles. Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors. Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long‑term planning. Lead, mentor, and support staff to foster professional growth and high performance. Build strong relationships with residents, promote clear communication and a collaborative community culture. Develop and execute strategic plans to enhance services, amenities, and operational efficiency. Ensure full compliance with governing documents, legal regulations, and industry standards. Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution. Review, approve, and oversee vendor payments in coordination with community budgets. Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives. Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis. Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests. Present clear, timely financial and operational reports to Boards and stakeholders. Provide consistent updates on community matters—such as collections, compliance, service requests, and work orders. Oversee community projects (repairs, maintenance, improvements), ensuring quality, timeliness, and budget adherence. Implement risk management strategies and maintain proper insurance coverage; manage claims to resolution. Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights. Address escalated homeowner concerns professionally and effectively. Proactively identify opportunities for service and operational improvement. Participate in required team and training meetings to stay informed and up to date. Conduct all duties with the highest level of personal, professional, and ethical integrity. Analyze and navigate complex issues with sound judgment and problem‑solving skills. Complete special projects and additional responsibilities as assigned by supervisor. Qualifications CMCA or state‑equivalent certifications desired. Valid driver’s license and reliable transportation required. Minimum 2‑3 years in property management/community management or related professional experience demonstrating leadership capabilities. Proven ability to effectively manage and lead a team. Experience managing complex developer portfolios and relationships. Strong understanding of community association business and financial statements. Excellent organizational, time‑management, and communication skills. High integrity, honesty, professionalism, and customer service orientation. Excellent verbal and written communication skills, with the ability to engage with internal and external customers. Proficiency in MS Office (Word, Excel, Outlook). Physical Requirements Maintain stationary position 50% of the time. Occasionally move around office to access file cabinets, office machinery, etc. Constantly operate a computer and other office productivity machinery. Perform tasks requiring frequent movement of boxes up to 20 lbs. Work in outdoor weather conditions while onsite at various communities. Occasionally ascend/descend a ladder or stairs. Pay and Benefits Pay: $00,000 to $00,000, depending on education and experience. Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance HSA (Required High‑Deductible Medical Plan to be eligible) FSA Education Reimbursement 401K matching Employee Assistance Program (EAP) 11 paid Holidays EEO Statement RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr