Customer Service Representative - Aviation (Life Raft Service)

Job Description

Job Description

Read This First

This is not a typical customer service job.

We work in aviation. Our customers are Directors of Maintenance, A&P mechanics, pilots, and parts managers. They expect clear, accurate, and timely communication—every time.

If you are not highly reliable, detail-oriented, and comfortable communicating with professionals in a fast-paced environment, this role will not be a fit.

About the Role

You will be the primary point of contact for customers with life rafts in service at our FAA repair station.

Your job is to ensure that every customer knows exactly what is happening with their equipment—without having to ask.

This role requires strong communication, organization, and follow-through. There is no room for dropped details or missed follow-ups.

What You Will Be Responsible For

• Managing customer communication via phone, email, and text
• Providing accurate and timely updates on in-house equipment
• Generating and sending service quotes
• Entering and managing data in Quantum Control (Component Control software)
• Coordinating closely with technicians and the repair station team
• Tracking open items and following through until completion

What We Expect

• Clear, professional, and confident communication
• Strong organization and attention to detail
• Consistent follow-through—nothing falls through the cracks
• Ability to manage multiple priorities in a fast-paced environment
• A proactive, solutions-oriented mindset
• A positive, even-tempered attitude under pressure

Non-Negotiables

• Consistent and reliable attendance
• Strong written and verbal communication skills
• Ability to work full-time on-site in Van Nuys
• Prior experience in a customer service or client-facing role

Preferred (Not Required)

• Aviation experience
• Experience in a technical or service-based environment
• Familiarity with Quantum Control or similar systems

What This Job Is NOT

• Not a low-responsibility customer service role
• Not a job where tasks can sit unfinished
• Not a fit for someone who struggles with communication or follow-through

Equal Opportunity Employer

CAPS Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.

Application Requirement (Read Carefully)

To be considered, you must complete the following:

Write a short email (3–5 sentences) updating a customer on a delayed service item. Keep it clear, professional, and proactive.

Applications without this response will not be considered.

CAPS Aviation is a 100% women-owned FAA Certified Part 145 Repair Station with locations in Los Angeles and Austin. Since 1988, we’ve specialized in the repair, overhaul, and support of aviation safety equipment, including life rafts, life vests, and survival kits.

Our customers range from private jet operators to major OEMs, and our work directly supports aviation safety—everything we do matters.

At CAPS Aviation, our team is made up of professionals across customer service, technical operations, and calibration services, all working together to deliver quality, accuracy, and reliability. Whether it’s communicating with customers, performing detailed technical work, or ensuring precision through calibration, every role plays a critical part in our operation.

We take pride in our quality, compliance, and team culture. We value reliability, attention to detail, and a proactive mindset. Aviation experience is not required—we train smart, capable people who are eager to learn and take ownership of their work.

If you’re dependable, hands-on, and want to be part of a team where your work has real impact, CAPS Aviation offers the opportunity to build a long-term career in a specialized and essential industry.

Company Description

CAPS Aviation is a 100% women-owned FAA Certified Part 145 Repair Station with locations in Los Angeles and Austin. Since 1988, we’ve specialized in the repair, overhaul, and support of aviation safety equipment, including life rafts, life vests, and survival kits.\r\n\r\nOur customers range from private jet operators to major OEMs, and our work directly supports aviation safety—everything we do matters.\r\n\r\nAt CAPS Aviation, our team is made up of professionals across customer service, technical operations, and calibration services, all working together to deliver quality, accuracy, and reliability. Whether it’s communicating with customers, performing detailed technical work, or ensuring precision through calibration, every role plays a critical part in our operation.\r\n\r\nWe take pride in our quality, compliance, and team culture. We value reliability, attention to detail, and a proactive mindset. Aviation experience is not required—we train smart, capable people who are eager to learn and take ownership of their work.\r\n\r\nIf you’re dependable, hands-on, and want to be part of a team where your work has real impact, CAPS Aviation offers the opportunity to build a long-term career in a specialized and essential industry.