Customer Service Specialist

Benefits: Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus 401(k) Health insurance Join The Montgomery Agency, a local growing insurance agency in Rochester Hills that is dedicated to providing excellent customer service. As a Licensed Insurance Customer Service Representative you will be the face of our company, ensuring that our clients receive top-notch support and assistance for their insurance needs. At The Montgomery Agency, we value our employees and strive to build a friendly, casual, and fun work atmosphere that helps create long-lasting employment relationships. Join a team of great well-adjusted socially mature co-workers to engage and help you be at your daily best. Team members are always willing to help out in a positive way when you need it. Management philosophy is “have fun while getting it done”; where you will have a variety of experiences and responsibilities to be challenged daily with the trust and freedom to perform your role. Right now, we are looking for a candidate to join our team of insurance professionals to service our customers by helping them protect their homes, cars, and lives. Your role will involve responding to client inquiries, resolving issues, and providing expert guidance on insurance policies and claims procedures. No sales, this is a customer service role. Job Responsibilities of a Customer Service Representative Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately. Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have. Process policy changes and endorsements with attention to detail and accuracy. Collaborate with other team members to resolve customer issues and ensure a seamless customer experience. Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times. Assist in customer claims processing and resolution. Job Requirements of a Customer Service Representative Excellent verbal and written communication/interpersonal skills. Property & Casualty License or be willing to obtain insurance license quickly. Dependable, honest, and hardworking. Straight-forward communicator with empathy and compassion. Ability to work independently and as a team member. Strong organizational skills, attention to detail and ability to multi-task. Passionate about relationship building, genuinely caring and driven to fulfill customers’ needs. Benefits Include Monthly team lunches Stocked kitchen with healthy snacks, tasty snacks, hot & cold beverages Work-Life balance Comprehensive on-the-job training Continuous learning and development courses available through our online corporate website Positive work environment Advancement opportunities Closing Statement Everything we do at our agency is driven by a shared purpose to protect our customers from life's uncertainties so they can live happier lives knowing they are financially protected. Our daily goal is to provide excellent service and the right coverage. We perform our duties in a professional casual office atmosphere with an understanding that we need to enjoy life and do our best to responsibly guide our customers by combining knowledge and compassion with insurance products for their protection. Flexible work from home options available. Compensation: $40,000.00 - $60,000.00 per year As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.