Collections Representative

Collections Representative

RelaDyne is the nation's leading distributor of automotive, industrial, and commercial lubricants, and a trusted partner for reliability services. We're more than a distributorwe're a team dedicated to innovation, service excellence, and lasting customer relationships.

The Collections Representative is responsible for managing business-to-business accounts receivable by monitoring overdue accounts, communicating with customers regarding outstanding balances, and facilitating timely payment resolutions. This role works collaboratively with internal departments to support credit decisions, maintain accurate account documentation, and ensure customer accounts remain in good standing. Success in this position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location, size and operation.

• Under general supervision, perform the investigation, analysis, and follow-up for the collection of overdue accounts
• Handle heavy volume of phone calls and email correspondence with customers and company employees
• Organize, plan, and prioritize responsibilities maximizing accurately and efficiency
• Maintain current information in customer files documenting correspondence and process
• Correspond with customers and answer questions regarding their accounts, determine reasons for non-payment, and review credit terms
• Review daily orders to be held or released based on credit status
• Negotiate payment of past due invoices or payment schedules based on customers' financial situation
• Coordinate customer credit changes with the credit department
• Document customer financial status for further credit analysis
• Establish and maintain good working relationships with customers and other departments
• Other as assigned by manager

Requirements

• This position requires regular on-site work. Candidates must live within a reasonable commuting distance of the work location or be willing to relocate before their start date
• Minimum one year of similar administrative experience in an office environment
• Exhibit a stable past employment history
• Strong work ethic and professional demeanor
• Experience using Microsoft Outlook and Excel
• Excellent written and verbal communication skills
• Fast and accurate typing skills
• Excellent organizational skills and keen attention to detail
• Strong interpersonal skills with the ability to work well in a team environment
• Ability to multi-task and prioritize multiple deadlines
• Strong, positive, can-do attitude
• Able to work in a fast-paced environment with shifting priorities

At RelaDyne, you'll find more than just a job-you'll discover a career with a company that values people, teamwork, and growth. Apply today and join the team driving the future of reliability.

Equal Opportunity Employer/Disability/Veterans