IT Service Representative (IT Help Desk)

Athena Information Technology

Job Description
Job Description
IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceAbout UsOur mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.Position SummaryAs an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.What You'll DoServe as the first line of IT support for staff via phone, email, and ticketing system.Resolve Tier 1 issues (hardware, software, network, applications).Track, document, and follow up on support tickets.Escalate issues to Tier 2 teams when necessary.Provide user training and support on IT equipment and software.Participate in 24/7 on-call rotation for emergency support.What We're Looking ForHigh school diploma or equivalent (required).1+ year technical support experience or internship.1 IT certification or 2-year Associate's degree.Strong troubleshooting and customer service skills.Experience with ticketing systems, MS Office, and remote support tools.Excellent communication-able to explain technical issues clearly.Why Join Us?Competitive pay + benefits package.Opportunities for career growth and certifications.Supportive, mission-driven team environment.Make a real impact by helping our care centers deliver better service every day.Apply today to bring your IT skills to a place where they matter!
Job Posted by ApplicantPro

Vacancy posted 9 days ago

Similar jobs that could be interesting for youBased on the IT Service Representative (IT Help Desk) in Atlanta, GA vacancy

Service Sales Representative
...Position: Service Sales Representative Company: Hoffman Mechanical Solutions Position Purpose: The role of the Service Sales Representative... ...and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract...
Suggested
Contract work
Work at office
Remote work
Night shift
Afternoon shift
Hoffman & Hoffman
Atlanta, GA
1 day ago
Customer Service Sales Representative (WEEKLY PAY)
...growth in client products and services which has created an opening... ...for a Customer Service Sales Representative with experience in... ...-changing business industry, it is vital to practice continual... ...and development necessary to help our team members reach their...
Suggested
Weekly pay
Local area
Flexible hours
JW Business Acquisitions
Atlanta, GA
13 days ago
Sales Administrator
$25 - $30 per hour
...of sales in coordination with operations, services, procurement, and finance Support sales... ...List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing... .... You can reply STOP to cancel and HELP for help. You can access our privacy policy...
Suggested
Full time
Contract work
Temporary work
Work experience placement
Work at office
Immediate start
Worldwide
Flexible hours
Day shift
Innova Solutions
Atlanta, GA
1 day ago
Remote Licensed Customer Service Agent
$48k - $50k
...questions while delivering fast, empathetic service in a high-volume environment. Active P&C... ..., rising costs, and outdated systems make it harder. We start with smarter homeowners insurance... ...products that are clear, fair, and help homeowners feel confident — so homeowners...
Suggested
Full time
Temporary work
Currently hiring
Remote work
Monday to Friday
Shift work
Rotating shift
GrabJobs
Atlanta, GA
2 days ago
Customer Service Representative
$16 per hour
...about delivering “more human” customer service. Our core values are central to how we do... ...experience. As a Remote Customer Service Representative for one of the largest and most-... ...matter how leading-edge our technology is, it will never replace the power of the one-...
Suggested
Hourly pay
Work experience placement
Remote work
Work from home
Flexible hours
GrabJobs
Atlanta, GA
4 days ago
Customer Service Representative
...Customer Service Representative (Remote) We are seeking a Remote Customer Service Representative... ...reservation coordination. In this role, you will help individuals and families navigate the... ...to professional training resources. It is ideal for individuals who enjoy...
Remote work
Flexible hours
Traveling with Tasha
Atlanta, GA
3 days ago
Customer Service Representative
...Customer Service - Escalations Sharecare is the leading digital health company that helps people no matter where they are in their health... ...concerns while also providing Help Desk support for the Customer... ...team of Customer Service Representatives (CSR's) with questions related...
Contract work
Flexible hours
Sharecare
Atlanta, GA
3 days ago
Customer Service Representative
...JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer... ...will not receive a copy of your employment application and it will have no involvement in any employment decisions,...
Work at office
Carstar
Decatur, GA
5 days ago
Office Administrator
...provide feedback on annual business service professionals evaluations and... ...with Administrative Office, IT department, consultants and... ...Flexible Spending Accounts to help offset the cost of dependent care... ...and employment law firms representing management in all types of employment...
Work at office
Local area
Remote work
Relocation
Flexible hours
Ogletree Deakins
Atlanta, GA
4 days ago
Part-Time Office Assistant
...Assistant (Part-time) – Atlanta We are an established professional services firm located in Atlanta. We currently seeking an experienced... ..., snacks and beverages, etc. Maintenance of office machines, IT and breakroom equipment Handle shipping and receiving of mail...
Part time
Work at office
2 days per week
3 days per week
Professional Services Firm
Atlanta, GA
12 days ago
Job Customer Service Representative - Phone Agent (100% remote)
...Customer Service Representative GreenSky LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of... ...Qualifications ~2+ years of experience in a call center or help desk capacity required. Financial service experience strongly...
Remote job
Casual work
Work at office
Local area
Immediate start
Work from home
Monday to Friday
Flexible hours
Shift work
1 day per week
GreenSky
Atlanta, GA
2 days ago
Client Service Representative
...Client Service Representative Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We... ...communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across...
Immediate start
Ampcus
Atlanta, GA
4 days ago
Customer Service Representative
...friendly, solutions-oriented Customer Service Representative to support customers via email, chat, and phone. As part of a startup, you’ll help shape our support processes while troubleshooting... ...to Have Experience with popular help-desk tools Experience supporting software...
Full time
Remote work
Glide LTC
Atlanta, GA
3 days ago
Customer Service Representative - State Farm Agent Team Member
$30k - $40k
...opportunity, you will learn from an experienced agent, see what it's like to run a business and help grow an agency. Benefits include: ~401(k) ~... ...and Life and Health, preferred. Previous customer service experience preferred. We look forward to connecting...
For contractors
Local area
Work from home
Flexible hours
Joseph Mcknight - State Farm Agent
Atlanta, GA
1 day ago
Bilingual (Spanish) Customer Service Account Representative
$40k - $80k
...Bilingual (Spanish) Customer Service Account Representative Location: Decatur, GA, 30030 Salary: $400... ...proven premium marketing strategies. It is our obligation to serve as many households... ...You are required to work at a desk when executing your D2D. You're only required...
Monday to Friday
StaffMyAgency LLC
Decatur, GA
4 hours ago
Call Center Remote Customer Service Representative
$17 - $18.5 per hour
...Call Center Remote Customer Service Representative Fully Remote Doraville, GA - Doraville, GA 303... ...Category Customer Service Description It's truly an exciting time to be a part... ...an amazing customer experience and help unveil the mystery of finding and enrolling...
Remote job
Hourly pay
Full time
Seasonal work
Work from home
VIMO
Atlanta, GA
4 hours ago
Sales Representative
...Cortavo Sales Representative As a Cortavo Sales Representative, you will... ...for identifying and closing services revenue opportunities with... ...the only all-inclusive managed IT solution, providing small and... ...seamlessly. From hardware and help desk support to cybersecurity,...
Work at office
Work from home
Flexible hours
Cortavo
Atlanta, GA
14 hours ago
Front Desk Receptionist 2ND and 3RD shift
...feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and... .... + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable... ...our complete EEO policy click here ( . **Be Yourself. Lead Yourself. Make it Count.**
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
Afternoon shift
Kimpton Hotels
Atlanta, GA
5 days ago
Commercial Client Specialist
...AND RESPONSIBILITIES: Commercial Client Servicing / Onboarding Lead onboarding process... ...instructions and responds to management direction to help resolve more difficult customer objections... ...standards applicable to our industry. It is the policy of Seacoast Bank that all...
Work at office
Seacoast Bank
Atlanta, GA
more than 2 months ago
Front Desk/Receptionist - Full Time - Evenings
$14.3 - $20.42 per hour
...delivering and providing exceptional customer service. The incumbent in this role checks... ...personal computers, software and other basic IT systems Ability to communicate with... ....3 - $20.42 Hourly The posted pay range represents the base hourly rate or base annual full-...
Hourly pay
Full time
Work experience placement
Work at office
Immediate start
Flexible hours
Weekend work
Afternoon shift
ChenMed
Decatur, GA
1 day ago
Corporate Office Administrative Assistant
...creating a welcoming, professional, and service-oriented environment that reflects Walton... ...meeting preparations, and special visits. Represent Walton professionally while promoting a... ...technology issues and coordinate with IT as needed. Identify opportunities to improve...
Work at office
Walton Communities LLC
Atlanta, GA
2 days ago
Service Support Receptionist
...Support Office Coordinator) represents the Community Support Office... ...knowledge of our properties and services to share with applicants and... ...Support: Be knowledgeable and helpful in all areas related to the... ...weekly and update as needed (IT to include assignments in service...
Work at office
Day shift
Walton Communities
Atlanta, GA
1 day ago
Salesperson Part Times Sales
...Description IT’S Fun, IT’S Flexible, IT’S Entertaining IT’SUGAR was founded... ...experience for all customers by providing quality service and ensuring the store is visually up to... ...maintenance, cleaning, mopping, etc. Represent our Core Values: Represent our core...
Full time
Part time
Work at office
Flexible hours
Weekend work
Afternoon shift
It'sugar
Atlanta, GA
14 hours ago
BACK OFFICE MEDICAL ASSISTANT
...Description This position encompasses all aspects of medical Back Office. It includes, but is not limited to, bringing patients back,... ...care within the last 5 years. Must have excellent customer service skills and work well in a fast-paced environment. Additional Information...
Full time
Part time
Flexible hours
The Primary Care Center
Atlanta, GA
4 days ago
Perfect Sales Rep Position/Be your own Boss - Full Time, Part Time or Work From Home
$75k - $100k
...· Superb analytical, interpersonal communication, and customer service skills are needed to succeed in this role · Demonstrated comprehension... ...of life insurance in the market: Living Benefit Life Insurance. It's life insurance you don't have to die to use and it is the same...
Remote job
Full time
Part time
Work at office
Work from home
Valley Of The Sun Agency
Atlanta, GA
14 hours ago
Sales Development Representative
...provisioning, and automation. We serve service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security... ...every day. Our Mission : Help clients grow revenue... ...About the Role: Sales Development Representative (SDR) As a Sales Development...
Full time
Work at office
Immediate start
Rev.io
Atlanta, GA
a month ago
Sales Executive Fund Administration
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered... ...and analytics servicesManaged services IT/data center and business process... ...design, implement, and operate solutions that help clients manage data, automate processes,...
Ongoing contract
Full time
Work at office
SS&C Technologies
Atlanta, GA
2 days ago
Sales Specialist, Managed Services - North America
$146k - $343k
Sales Specialist, Managed Services - North AmericaThis role has been... ...way people live and work. We help companies connect, protect,... ...pursuit.Understands the role of IT within area of specialization... ...be one global team that is representative of our customers, in an inclusive...
Full time
Contract work
Work experience placement
Local area
Immediate start
Remote work
Work from home
Hewlett Packard Enterprise
Atlanta, GA
4 days ago
NeuroCare Sales Specialist - Atlanta N, GA
$88k - $160k
...a world-class generics business. Whether it’s innovating in the fields of neuroscience... ...This role offers the rare opportunity to help launch a potential first-in-class treatment... ...demonstrations, physician detailing, and in-servicing of products to current and potential...
Full time
Work at office
Local area
Worldwide
Flexible hours
Night shift
Teva Pharmaceutical Industries
Atlanta, GA
1 day ago
Solution Sales Executive - Commercial Emerging Markets
$102.11k - $130k
...organizational structures to identify key influencers. Manage multi-layered deals and secure consensus across diverse stakeholder groups (IT, Legal, Procurement).Cross-Functional Leadership: Act as the bridge between client technical teams and internal Equifax Centers of...
Full time
Temporary work
Immediate start
Remote work
Shift work
Equifax
Atlanta, GA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Service Representative (IT Help Desk). Be the first to apply!