Showroom Design Consultant

Summary

The Showroom Design Consultant Support is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions
• Build and maintain strong customer relationships
• Assist customers in selecting appropriate products based on their needs
• Retrieve and deliver product samples in the showroom
• Resolve customer issues related to transactions, deliveries, and products
• Maintain accurate customer contact information and transaction records
• Follow up on quotes, inquiries, and sales opportunities
• Process sales transactions, payments, and generate sales orders
• Create shipping orders and packing lists
• Answer inbound sales calls and proactively make outbound calls
• Maintain showroom displays to high standards
• Monitor stock levels to ensure efficient order processing
• Support trade customers by understanding project needs and recommending suitable MSI materials
• Maintain and organize marketing materials for customer access
• Collaborate with Sales Representatives to update account transactions and inventory
• Stay informed on company products and services
• Perform additional duties as required or requested

Education and/or Experience Requirements

• High school diploma is required, with some college coursework preferred.
• One (1) plus year of customer service experience
• Strong communication skills with a positive, solution-oriented attitude
• High attention to customer needs and detail
• Proven ability to manage multiple tasks simultaneously
• Goal-oriented with a focus on delivering excellent customer service
• Strong math skills with ability to perform quick calculations
• Proficient in PC use and navigating multi-window environments
• Intermediate skills in MS Outlook, Word, and Excel
• Bilingual in (Spanish) is a plus

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits

MSI offers a comprehensive benefits package designed to support and reward our employees. Benefits may include referral, holiday, and annual bonuses or commission opportunities; annual merit-based increases; Paid Time Off; Medical, Dental, and Vision Insurance; company-paid Short Term and Long Term disability; company-paid Life Insurance; Tuition Reimbursement; 401(k) plans with company matching contributions; charitable donation matching programs; and free company-sponsored tutoring.

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.