Customer Service Representative

Customer Service Representative
Location: San Diego, CA 92108
Pay: $25.00/hour
Job Type: Temp-to-Hire
Schedule: Monday-Friday, 8:00 AM-5:00 PM (Full-Time, Onsite)
Position Summary
A respected healthcare organization in San Diego is hiring Customer Service Representatives to support patients calling into a centralized access and scheduling center. This role is ideal for someone who is confident handling a high volume of inbound calls, enjoys structured environments, and takes pride in providing accurate, professional support.
As a CSR, you will assist patients with appointment scheduling, general inquiries, and routing requests to the appropriate clinical teams while following established guidelines and quality standards.
This is a full-time, onsite role with strong potential to convert to permanent employment based on performance.
Responsibilities

• Answer continuous inbound calls from patients seeking assistance with appointments and services
  
• Schedule, confirm, reschedule, and cancel appointments using internal systems
  
• Listen carefully to patient requests and determine appropriate next steps or escalation paths
  
• Document all interactions clearly and accurately in real time
  
• Create detailed messages for providers, nursing staff, and clinical departments
  
• Provide courteous, efficient service while maintaining productivity and quality benchmarks
  
• Remain calm and professional when handling upset or frustrated callers
  
• Follow HIPAA, compliance, and internal customer service standards
  
• Support additional administrative tasks related to patient access and scheduling
  

Qualifications

• High School Diploma or GED required
  
• 1+ year of customer service, call center, or patient-facing experience preferred
  
• Strong communication and active listening skills
  
• Ability to multitask and work across multiple computer systems
  
• Detail-oriented with solid documentation skills
  
• Professional phone presence and reliability
  

Nice to Have

• Previous healthcare, medical office, or scheduling experience
  
• Familiarity with medical terminology
  
• Experience in high-volume or metrics-driven call centers
  

Role Details

• Onsite attendance required
  
• Standard weekday business hours
  
• Structured training and measurable performance expectations
  

Why People Stay and Convert

• Stable, full-time daytime schedule
  
• Clear processes and defined expectations
  
• Hands-on healthcare experience with multiple departments
  
• Long-term opportunity with a well-established organization
  

Pay Details: $25.00 per hour

Search managed by: Nicolette Suskauer


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.