Claims Associate - Consumer

Reason: Peak Period
Department: Consumer Claims-Seven Hills,OH
Job Category: Claims Services
Job Title: Claims Associate - Consumer
Duties: .
RIMARY PURPOSE:
Must be Bilingual - Brazilian Portuguese
To process claims and determine benefits due pursuant to credit card or other financial program benefits plans; to make timely payments and adjustments for specified program claims; and to provide superior customer service.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES


Processes first party property claims based on basic coverage as defined by client-specific program.
Makes coverage determinations based on investigation/evaluation.
Adjudicates proper settlement or denials up to designated authority level.
Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.


ADDITIONAL FUNCTIONS and RESPONSIBILITIES


Performs other duties as assigned.
Supports the organization's quality program(s).
Skills: .
Must be proficient in Portuguese MUST BE ON RESUME
+ licenses preferred


Experience
One (1) year of general office experience or equivalent combination of education and experience required.


Claims industry experience preferred.


Must be Bilingual - Brazilian Portuguese
Skills & Knowledge


Knowledge of first party property and casualty claim adjudication as applicable to line of business
Good oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Good organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Keywords:
Education: .
Education & Licensing
High school diploma or GED required. Licenses as required or willingness/ability to move toward obtaining appropriate licensing as required.

Skills and Experience:
Patents: No
Publications: No
Veteran Status: No
# of Positions: 1


Location:
Seven Hills, OH
5700 Lombardo Center,


Schedule:
Start Date: 05/26/2026
Estimated End Date: 01/02/2027
Hours Per Week: 40.00
Hours Per Day: 8.00
Interview Notes: Can work remote, Times: M-F 8a-4:30p EST
Financials:


Currency USD


Contact Information:
MSP Contact Name: Fakult, Joe
MSP Phone: