Liability Claims Specialist

Job Description

You belong at CIRMA. We are seeking a Liability Claim Specialist to join our Liability Claims team. You will provide best-in-class municipal claims handling to Connecticut cities and towns, boards of education, and local public agencies.

Diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s CIRMA. Our delivery of innovative, industry-leading insurance products and services has made CIRMA Connecticut’s number one choice for municipal insurance coverage. For more than 40 years, CIRMA has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management. Our employees’ commitment to excellence drives CIRMA’s success. We, in turn, are committed to theirs.

CIRMA aims to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the Connecticut communities we serve. We remain dedicated to cultivating and promoting an inclusive and diverse environment where all employees feel fully engaged and included in our business and purpose: building safer, stronger communities where we all live, learn, and work.

What you’re applying for:

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1. CIRMA seeks a Liability Claims Specialist to ensure the efficient processing and resolution of assigned complex claims. You will be responsible for obtaining and documenting material claim facts consistent with CIRMA’s in-house liability claims handling procedures and conducting detailed first- and third-party claim investigations to make liability determinations based on municipal statutory legal defenses and immunities. The Liability Claims Specialist will make timely assessments based on their findings and draft appropriate coverage letters to CIRMA policyholders. Qualified candidates must effectively manage pending complex claims across several lines of business (including auto, general, and professional lines of liability) and relating to multiple professions, including law enforcement, school leaders, and public officials. Candidates should also demonstrate superior customer service skills and the ability to work collaboratively.
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TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED TO BRING THE FOLLOWING SKILLS TO THE TABLE:

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• Knowledge of auto and general liability, property damage, bodily injury, and professional lines insurance coverages.
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• Ability to handle a variety of claims.
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• Ability to strategize early settlement opportunities.
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• Working knowledge of federal and Connecticut state court processes and procedures.
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• Proven ability to effectively negotiate claims, resulting in cost-effective resolutions.
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• Participation in virtual and in-person claim reviews, settlement conferences, and mediations.
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• Ability to present claims at internal roundtable discussions and Advisory Committee meetings.
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• Strong time management skills and timely responses to external communications (phone/email).
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YOU’LL ALSO NEED THE FOLLOWING ATTRIBUTES:

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• 5 years experience handling a variety of liability claims. Public entity claims handling experience is a plus.
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• Excellent oral and written communication skills. Sound decision-making skill set.
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• Assessing exposures and adequacy of claim reserves.
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• Reporting severe, high-exposure claims to CIRMA’s reinsurer based on applicable Reinsurer Reportable Guidelines.
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CIRMA’S PHILOSOPHY IS TO PROVIDE EXEMPLARY COMPENSATION PACKAGES TO ITS EMPLOYEES. WE OFFER COMPETITIVE SALARIES AND COMPREHENSIVE BENEFIT PACKAGES, INCLUDING:

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• Diverse and inclusive culture.
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• Paid health, dental, life, vision, and long-term disability insurance plans .
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• Flexible schedules and healthy work/life balance .
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• Generous 401 pension plan without employee contributions .
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• Paid vacation and holiday time / Tuition reimbursement / Employer-paid staff development and training programs .
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