Patient Services Rep MA

Job Summary and Responsibilities As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information such as demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre‑registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. Train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers. Update patients on the status of their referral or authorizations. Answer, screen, and process a high volume of incoming calls in a professional manner. Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers. Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines. Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. Job Requirements Required Must reside in Arizona or Nevada High School Graduate Completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program Minimum of two (2) years experience in a patient‑focused healthcare environment High volume multichannel contact center experience Experience with computer systems, including office Windows‑based programs and web‑based applications Preferred Certified Medical Assistant (AAMA) Where You'll Work Saint Joseph’s Hospital and Medical Center, Phoenix, AZ #J-18808-Ljbffr Dignity Health Medical Group