Receptionist (22678)

divh2Receptionist/h2pTheraCare Home Health - Houston - Stafford, TX 77477/ph3Overview/h3pPosition Type Full Time Category Corporate Office Support/ph3Description/h3pLocation: Stafford, TX Job Summary:/ppTheraCare Home Health is seeking a professional and customer-focused Multi-Branch Receptionist to support daily operations across multiple home health locations. In this role, you will serve as the first point of contact for patients, referral sources, vendors, and staff while managing high-volume inbound calls and ensuring accurate call routing. The ideal candidate is organized, detail-oriented, and able to provide exceptional customer service in a fast-paced healthcare environment while supporting smooth communication across multiple branches./ph3Qualifications/h3pQualifications:/pulliHigh school diploma or equivalent required/liliPrevious experience in a receptionist, call center, customer service, or healthcare support role preferred/liliExperience in home health, healthcare, or multi-site medical office environments preferred/liliStrong verbal communication and professional phone etiquette/liliAbility to manage high-volume inbound calls and multiple phone lines efficiently/liliStrong organizational skills with attention to detail and accuracy/liliProficiency with basic computer systems, Microsoft Office, and phone software/liliAbility to multitask and prioritize responsibilities in a fast-paced environment/liliFamiliarity with healthcare terminology preferred/liliAbility to read, write, and communicate effectively in English/li/ulh3Essential Functions:/h3ulliAnswer and manage high-volume inbound phone calls for multiple home health branch locations/liliIdentify the correct branch location and route calls to the appropriate department or team member/liliTransfer calls accurately to clinical, scheduling, intake, billing, administrative, or operational staff/liliTake detailed and accurate phone messages and ensure timely delivery and follow-up/liliEscalate urgent or time-sensitive calls according to established protocols/liliProvide professional, courteous, and compassionate communication to patients, caregivers, referral sources, and vendors/liliMaintain a positive and professional representation of the organization across all branch locations/liliHandle difficult or emotional calls with professionalism and empathy/liliFollow standardized call handling and routing procedures to support operational consistency/liliMaintain awareness of staff schedules, department contacts, and branch coverage needs/liliDocument call notes, messages, and communications accurately when required/liliSupport office operations and general administrative tasks as assigned/liliPromote efficient communication and workflow between branches and departments/li/ulpstrongWe are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package./strong/ppDiversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people./p/div