Recovery Representative III - Advance Partners

Join Us at Paychex

Imagine your future with us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Job Responsibilities

Handles high risk returned items to ensure accurate and timely resolution. Handles all escalated calls and mitigates risk by offering alternate service options when necessary. Provides training and support and acts as a department subject matter expert.

The person who fills this role will train/work in one of the local offices listed in the posting. After training they will be allowed to work a hybrid schedule of 3 days in the office and 2 days at home if desired.

The shift is Monday - Friday, approx. 8:00 am - 5:00 pm ET. (hours in other time zones may be adjusted)

Applicants must be authorized to work for any employer in the US. Paychex is unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates for this role may not be located in CA. This position is available for US based applicants only.

• Develops and maintains comprehensive knowledge of all Advance Partners and Paychex products the Risk Management portfolio and their corresponding systems In order to analyze existing controls, processes, and procedures and makes recommendations to management on improvements.
• Researches and resolves Advance Partners product and service issues from the field and our clients.
• Manages client concerns, notifies management of critical situations and ensures the best solution is implemented for the client as well as Paychex.
• Evaluates client status to determine appropriate services that they are approved to use and mitigates risk and exposure to Paychex. Determines solutions for our clients and Paychex, Branch, and Managers on appropriate service options for the clients. Controls decision making around the revenue Paychex receives from the client.
• Handles client objections through problem resolution and risk mitigation and manages calls to completion in order to recover as much lost revenue as possible using established standards and guidelines.
• Assists with the review of the EDI report resolution process/ wires issues list.
• Handles the Direct Deposit Logical Error process to ensure risk mitigation and future loss.
• Makes decisions on canceling current clients or restarting former clients on a service in order to mitigate the potential risk to Paychex.
• Reviews and approves all final demands up to set threshold for the department.
• Reviews the negative balance report to ensure all outstanding balances are being worked.
• Processes all wire refunds for the department to ensure refunds are timely and accurate.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA, and other regulatory agencies.

Qualifications

• H.S. Diploma - Required
• Collections experience.
• 4 years of experience in Customer service, finance, accounting, or payroll.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $25.00 - $38.02 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.