Manager, Revenue Operations

Manager of Revenue Operations

Crisis Prevention Institute (CPI) is the worldwide leader in evidence-based de-escalation training, crisis prevention, and dementia care services. Our programs equip professionals with the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we've trained more than 17 million people across service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are committed to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. This philosophy is central to everything we do and traces back to our beginning.

As a Member of the Team, You Can Expect To:

• Make a meaningful impact through your work — you'll be proud to share what you do.
• Gain significant career experience within a fast-growing organization — from entry-level roles to executive leadership.
• Feel fulfilled and have fun — we work hard, build meaningful relationships, and celebrate wins together.

The Role:

The Manager of Revenue Operations is responsible for building the systems, insights, and operational rigor across sales, marketing, and customer operations to ensure revenue scales efficiently. This role translates strategy into actionable outcomes, removes organizational barriers, and drives visibility into performance. The Manager will accelerate growth, improve forecasting accuracy, increase revenue predictability, and collaborate closely with internal and external stakeholders to ensure the sales organization is aligned with the right objectives and priorities.

What You Get To Do Every Day:

• Translate revenue strategy into actionable plans, processes, and metrics.
• Prepare executive-level reporting, dashboards, and insights.
• Identify barriers and implement process improvements across sales, marketing, and customer operations.
• Standardize and optimize sales stages, qualification criteria, and deal workflows.
• Improve lead quality and conversion rates in partnership with marketing.
• Manage and optimize CRM as the source of truth, ensuring compliance with CRM data standards.
• Build and optimize deal standards and sales process discipline.
• Proactively identify opportunities to improve the sales process and partner with sales leadership to maintain process quality.
• Support territory planning, account assignments, and capacity modeling.
• Assist sales management in diagnosing inconsistencies in the sales process.
• Monitor accuracy and distribution of sales reports, recommending revisions and supporting new reporting tools.
• Establish strong relationships with key leaders to develop sales incentive compensation programs.
• Lead, develop, and mentor team members across functional areas.
• Make financially responsible and accountable business decisions aligned with organizational policies.

You Need to Have:

• 5+ years in Revenue Operations, Sales Operations, or similar roles.
• Experience managing analytically rigorous initiatives.
• Proven ability to build forecasts, dashboards, and data models.
• Strong experience with CRM systems.
• Demonstrated project management skills.
• Excellent communication skills with the ability to influence senior stakeholders and collaborate cross-functionally.
• Exceptional team-building abilities with the capability to attract, develop, and retain high-performing talent.
• Strong leadership skills with effective delegation and motivational abilities.
• Well-developed interpersonal, negotiation, writing, speaking, and listening skills.
• Strong business acumen and strategic thinking.

We'd Love to See:

• Experience managing CRM software and sales productivity tools.

What We Offer:

• Comprehensive compensation package
• Comprehensive benefits package
• 401(k)
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid or remote work schedule
• Paid Parental Leave