Desk/Billing Associate I

Front Desk/Billing Associate I

Supervisor: Business Office Director

Location: Texas Hearing Institute (THI) | Houston, TX (On-site)

Schedule: Monday Thursday: 7:30 am 5:30 pm Friday: 7:30 am 3:00 pm 40 hours/week

Compensation: $ 15-$17

Texas Hearing Institute is a Houston-based nonprofit dedicated to serving individuals with hearing loss. Our programs include audiology, speech therapy, family services, and the Melinda Webb School. The Business Office team supports all of these programs by keeping operations running smoothly and the organization's billing and front desk duties accurate.

Texas Hearing Institute is seeking a professional, customer-focused Front Desk/Billing Associate I to join our Business Office team. This position serves as the first point of contact for patients and families while providing administrative and revenue cycle support. Responsibilities include patient registration, scheduling support, insurance verification, payment collection, and basic billing functions. This position also provides limited backup support to the Credentialing & Provider Enrollment Specialist by assisting with routine tracking and follow-up activities as assigned.

What You Will Do

• Greet patients, families, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming telephone calls.
• Respond to patient inquiries and provide exceptional customer service.
• Check patients in and out for appointments.
• Collect copays, deductibles, outstanding balances, and issue receipts.
• Verify and update patient demographic and insurance information.
• Ensure all required registration forms are completed.
• Maintain confidentiality in accordance with HIPAA regulations.
• Monitor reception area to ensure a welcoming and professional environment.
• Receive and distribute mail, deliveries, and incoming correspondence.
• Verify insurance eligibility and benefits.
• Assist with insurance-related inquiries.
• Assist with posting payments and documenting payment activity in the practice management system.
• Assist with payment plans and collection of outstanding patient balances.
• Process billing-related correspondence as assigned.
• Maintain accurate patient account documentation.
• Perform other billing support functions as assigned.
• Provide backup support to the Credentialing & Provider Enrollment Specialist as needed.

What We're Looking For

• Bilingual (preferred) - Excellent oral and written communication skills in English and Spanish
• Excellent customer service and communication skills.
• Professional telephone etiquette.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Basic understanding of insurance verification and healthcare billing.
• Basic understanding of credentialing processes preferred; willingness to cross-train in credentialing support functions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using electronic medical records and practice management systems preferred.
• Excellent customer service/patient service skills and great phone etiquette
• Professional personal presentation
• Team player
• Ability to prioritize multiple tasks and responsibilities.
• Must be organized and manage time.
• "Can-do" attitude and willingness to learn new skills and technologies.
• Internet usage for insurance verifications
• IMS onsite training
• Working knowledge of Microsoft Office, Word, Excel, PowerPoint, and Outlook.
• Use of office equipment, i.e., computers, keyboard, iPad, scanner, fax machine, copy machine and postage meter.
• Internet- using the internet for filing claims, gathering information, and communicating.
• Spreadsheets- knowledge and ability to create, modify, and electronically transmit.

Schedule and Compensation

• Monday Thursday: 7:30 am 5:30 pm/ Friday: 7:30 am 3:00 pm
• $ 15 -$ 17 / hr