Billing Specialist

About isp.net

isp.net is Las Vegas's leading internet service provider, delivering fast, reliable, and affordable internet solutions to homes, businesses, and large-scale properties across the valley. With over 28 years in the industry, we've built a reputation on something simple: doing right by our customers.

What sets us apart is our commitment to transparency - our Fixed Rate & Forever Pricing means no hidden fees, no taxes, and no surprise increases. Ever. We also believe great service starts with real people. Our 24/7 local support team is staffed entirely by humans based right here in Las Vegas, so customers always reach someone who can actually help.

At isp.net, we're not just connecting people to the internet - we're building a better experience around it. If you're looking to join a company with deep roots in the community, a loyal customer base, and a team that takes pride in its work, we'd love to hear from you.

Essential Duties and Responsibilities:

Billing representatives will be responsible and genuinely excited to assist clients. They are patient, communicative, and empathetic. Duties include problem-solving, supporting manager requests, and managing daily billing activities. They are confident to investigate if they do not have enough information to assist the client and resolve their issues initially. In this role, they will provide excellent customer service standards, clarify details for clients with billing inquiries, and collaborate with other departments to allow seamless interactions.

• Manage and direct incoming calls
• Return clients voicemails and emails within a satisfactory timeframe
• Writing emails and coordinating with other departments
• Identify and assess clients' needs through interactive communication while providing accurate information
• Provide clarity to clients inquiring about billing cycles, payments, and credit memo allocations
• Keep record of client interactions, update important information provided by clients', process payments, and add applicable documents to clients' files
• Engage and provide general support to in-person clients
• Schedule appointments by utilizing the tools/methods provided by management
• Address client complaints, provide appropriate solutions within a reasonable timeframe, and follow up to ensure a full resolution is provided
• Follows office policies and procedures to provide an appropriate work environment

Minimum Qualifications:

• Demonstrable customer support experience with the ability to active listening
• Previous Administration, Billing or Secretarial experience required
• Keyboard typing speed of 40 WPM is highly desired
• Proficiency in: Google Workspace and Microsoft 365
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Spanish Bilingual Required