Switchboard Operator

Job Title

Location: James J. Peters VA Medical Center Bronx, NY

Essential Duties And Responsibilities

Call Management

• Answer all incoming calls within five rings.
• Professionally greet callers and determine call purpose.
• Route calls accurately to appropriate departments or personnel.
• Maintain courteous and professional communication at all times.
• Provide general hospital information (e.g., visiting hours).

Emergency Communications

• Respond immediately to emergency calls (Code Purple, Stroke, Rapid Response, Bravo).
• Dial emergency group pages as required.
• Announce emergency codes via overhead paging system.
• Confirm caller information (location, type of emergency, required assistance).
• Notify Police and Fire departments as required.
• Repeat emergency announcements according to established procedures.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of telephone operator or customer service experience.
• Strong communication skills (clear speech, grammar, comprehension).
• Ability to work under pressure and in emergency situations.
• Ability to maintain professionalism in stressful conditions.
• Must complete one full 5-day On-the-Job Training (OJT) per shift before working independently.