Float Patient Relations Associate

Oak Street Health We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Location Stone Mountain, Moreland and South Dekalb (Float) Salary $22.79 plus commissions. The typical pay range for this role is $21.10–$40.90 per hour. The actual base salary will depend on experience, education, geography and other factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. Role Patient Relations Associates are an integral part of the Oak Street Health care team. They are the insurance experts at each clinic and advocate for patients by helping them navigate insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. Patient Relations Associates are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. They report to the Sr. PRM or Practice Manager. Requirements 3+ years of experience helping patients or customers understand their insurance coverage (especially Medicare and Medicaid) Must be able to travel to three locations as this is a float position Passion for working with others to create an unmatched patient experience Problem‑solving orientation and a flexible, positive attitude Sales background preferred (commission‑driven role) Experience and supportive attitude toward older adult patient population CRM experience a plus Bachelor’s degree preferred, or equivalent experience Experience helping patients navigate the health care system, especially related to Medicare and Managed Care Anticipated Weekly Hours 40 Time Type Full time Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr Oak Street Health, part of CVS Health