Engagement Specialist

Base Pay $36,016.00 - $45,021.00 / Year Job Category Full Time Employee Type Full Time Non-Exempt Required Degree High school Manage Others No Contact information Phone View phone number on click.appcast.io Email View email address on click.appcast.io The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well-being, and supporting and serving our neighbors. For more than 170 years, the Y’s mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through 25 traditional Y facilities located in St. Louis City, eight Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us! Engage in active listening with members to develop sustainable relationships, determine individual goals and interests Greet, Interview and tour future members (as needed) Ensures new member onboarding processes are complete. Work closely with the Welcome Specialist to ensure all new members are scheduled for their MYFITness Appointment Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed Connect with current members who have not received a MYFITness Appointment and schedule accordingly Utilize Membership Systems, Custom Reports to assist in facilitating connection with non-users, critical and low users to increase member retention as needed Reach out to membership terminations to attempt to “recover” their membership propr to month’s end. Track and provide terms, recovery and MYFITness enrollment updates monthly to supervisor Review and assist with the actualizing of member satisfaction surveys and suggestion feedback Work closely with the Membership Director to implement, distribute and communicate all membership marketing campaigns and any member related promotions Assist with center and association member appreciation and recognition event(s) and program(s) Educate Members about our cause and our charity through active participation in Living Our Cause, the Annual Campaign and Volunteer Opportunities Coach members in support of their desired behavior change. Regularly checks on members’ progress in meeting personal and program goals. Preforms all other duties as assigned. The YMCA Welcomes a Diverse Workforce Equal Opportunity Employer M/F/D/V The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse. Requirements Minimum 18 years of age High school diploma or equivalent required Previous Health & Wellness Experience preferred Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community A team player who can develop harmonious relationships with staff, members, guests and volunteers. Solid computer skills (Microsoft Office and internet usage) Excellent analytical and abstract reasoning skills, plus excellent organization skills Superior conflict resolution skills, sound judgment, initiative and independent thinking Full Compensation Package (when applicable) Health Insurance Dental and Vision Insurance 403(b) Retirement Savings Retirement fund of 12% per pay period after 2 years of full time employment 20% Discount on tuition at Missouri Baptist University Free household membership to YMCA nationwide Discounts on YMCA programs Discounts on YMCA Childcare Additional Information #J-18808-Ljbffr