IT Support Technician

Salary: $33.13 Hourly
Location : City of Las Vegas, NV
Job Type: Full-Time
Job Number: 26OCT79822-O
Department: Department of Innovation and Technology
Opening Date: 10/28/2026
Closing Date: 11/16/2026 11:59 PM Pacific
Bargaining Unit: LVCEA


About the Position
Career Opportunity

The city of Las Vegasinvites applicants for IT Support Technician . This position provides the full range of support for the city's computers and users; assists in determining users' needs; and performs a variety of technical duties relative to assigned responsibilities.
Ideal Candidate
The ideal candidate is a customer-focused, technically versatile IT professional who combines strong troubleshooting skills with clear communication, an automation mindset, and a commitment to continuous improvement. They demonstrate ownership, adaptability, and a passion for delivering reliable IT services in a public-sector environment.


Distinguishing Characteristics

This is the full journey level class within the Information Technologies Support Technician series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

Supervision Received and Exercised

Receives general supervision from the Information Technologies Supervisor or higher level management staff. Receives technical and functional supervision from Sr. Information Technologies Support Technicians.

Type of Examination A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from recruitment or removal from a City position. Additional information will not be accepted after the closing date.The supplemental questions are weighted 100% for placement on an eligible list and must be worked on individually by the applicant only. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list. The eligible list will remain in effect for a period of 6 months from the date of certification and may be extended for a period of up to 2 years.
Eligible List: You must score 70% or higher on the examination to be placed on the eligible list.


Selection Process

Final candidate selection will include list placement and may include a hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test, complete background check, and may be required to demonstrate the ability to perform the physical requirements of the job. Some positions may require preliminary background checks. The purpose of this recruitment is to establish an eligible list for current and/ or future openings which may include part-time or full-time positions.

Example of Duties
Essential Functions:

1. Provides service and support, both in the office and in the field, pertaining to computer hardware, software and network problems; installs, configures and tests all types of computer hardware, software, electronic devices and other equipment as needed.
2. Responds to inquiries and requests for service and support in a courteous manner; troubleshoots hardware, software and network problems.
3. Provides technical assistance on information technology systems and programs; advises end-users of possible solutions to computer hardware, software and network problems.
4. Follows up on calls to self-evaluate customer support satisfaction.
5. Logs and tracks calls for service and support; prepares related reports regarding such activities, results and problem trends.
6. Provides technical training to other city staff; writes or compiles documentation for training.
7. Assists in installation, troubleshooting and maintenance of network equipment.
8. Coordinates vendor repair requirements with user community.
9. Assists in consulting with city departments to determine information technology needs.
10. Provides remote support for special events; sets up laptops, projectors and other equipment; and provides assistance as needed.
11. Maintains the section hardware asset database.
12. Assists in developing system specifications for standard personal computers.
13. Maintains a variety of automated and manual logs, records and files; performs a variety of record keeping, filing, indexing and other general clerical work.

Marginal Functions:

1. Attends and participates in professional group meetings and committees; stays abreast of new trends and innovations.
2. Operates and secures assigned vehicle and other assigned equipment; determines whether vehicle is in good working order; maintains vehicle in clean and fueled condition.
3. Inputs and retrieves data from the database.
4. Performs related duties and responsibilities as required.

Minimum Requirements
Experience:

Two years of experience within the previous four years with primary responsibility in a business environment for troubleshooting and supporting networks, printers and computer systems, and installing and configuring hardware and software, using the latest Microsoft Operating Systems.

Training:

Equivalent to graduation from high school. Additional specialized training in personal computers or a related field is desirable.

License or Certificate:

Possession of an appropriate, valid driver's license on the date of application, and maintenance thereafter.

Possession of current Microsoft Certified Solutions Associate (MCSA) certification within six months of the date of appointment is required. Preferred to have on the date of application. Certification for MCSA, or equivalent, must be continually maintained.

Possession of Microsoft Certified Solutions Expert (MCSE) for Desktop Infrastructure certification is highly desirable.

Special Requirement:

May be required to be on-call and respond, if necessary, on a rotating schedule.

Knowledge, Skills and Abilities
Knowledge of:

Principles and methods of personal computer configuration and operation.
Principles and methods of computer networking hardware.
Principles of data communications standards and implementation.
Computer peripherals and accessories.
Troubleshooting techniques for personal computer hardware and software problems.
Techniques of record keeping.
Techniques and methods of report preparation.
Principles, techniques and methods of customer service.


Skills in:

Operating a personal computer, including a variety of software programs.
Analyzing computer problems, identifying possible cause, projecting consequences of proposed solutions, recommending best options and implementing appropriate solution.
Maintaining accurate records of work performed.
Reading, interpreting and comprehending technical written materials.
Preparing clear and concise reports, instructions and other technical written materials.
Organizing work, set priorities and meet deadlines.
Establishing and maintaining effective working relationships with those contacted in the course of work.
Communicating clearly and concisely, both orally and in writing.

Competencies:

Core Workforce Competencies

Professionalism - Demonstrates core values by being honest, respectful and positive.

Effective Communication - Expresses verbal and written thought in a clear and understandable manner.

Customer Focus - Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.

Adaptability - Able to effectively modify behavior to suit changing workforce demands.

Problem Solving - Solves problems by considering all causes, solutions and outcomes.

Productive Partnerships - Develops, maintains and strengthens partnerships with others.

Technical and Safety Expertise - Possesses a depth of knowledge, skill and ability in a technical (job) area.
CITY OF LAS VEGAS, NEVADA
LVCEA Compensation and Benefits - 2026
COMPENSATION

Annual Base Pay Increases

• Negotiated as part of the collective bargaining process.
• Step (Merit) Increase - typically awarded on the anniversary date of hire, up to range maximum.

BENEFITS

Uniform Allowance

• Available for some classifications.

Tool/Equipment Allowance

• Available for some classifications.

Retirement

• Benefit eligible employees participate in the Public Employees' Retirement System of Nevada (PERS). PERS, a statewide defined benefit plan, calculates retirement benefits based on 2.25 percent (current percentage for employees hired 7/1/15 and after)for each year of service, applied to the employee's highest consecutive 36-month average salary. PERS also requires that employees share 50 percent of the PERS contribution, which is implemented by reducing the city's salary ranges. The highest consecutive 36-month average salary is increased commensurate with the salary range reductions required by PERS.

Deferred Compensation

• The city offers a 457(b) Plan which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.

Medical, Dental and Vision Insurance

• Employees are covered the first of the month following date of employment. Five medical plans, two dental, and two vision plans are available. City pays 100% of employee premium + 50% of dependent premium.

Life and AD&D Insurance

• City provides $20,000 insurance at no cost.
• Additional voluntary life insurance and AD&D insurance available for purchase.

Disability Insurance

• City provides a long term disability policy:
  • LTD: Employees who normally work at least 30 hours/week are eligible. Benefits may begin after 90 days of an approved disability leave. Payment is up to 60% of earnings, up to $11,000/month, and may not be supplemented with sick or vacation.

Tuition Reimbursement

Employee Assistance Program

ANNUAL PHYSICAL EXAMS

• Employees covered by a City health plan and their covered spouse and dependents over age 18 are eligible for a comprehensive wellness physical exam annually at no cost to them at ARC Health and Wellness..

VACATION (Hours/Year)

• Year 1-2: 80 hours
• Years 3-7: 120 hours
• Y ears 8-10: 128 hours
• Years 11-15: 180 hours
• Year 16 and over: 200 hours
• Maximum accrual: 250 hours, if hired after 12/3/2014
• Sell-back: Up to 60 hours each year; must leave a balance of 40 hours in leave bank.

HOLIDAYS

• City provides 12 paid holidays plus a birthday holiday.

SICK LEAVE

• Sick Leave: 104 hours per year
• Maximum Accrual: 420 hours, if hired after 12/03/2014
• Sick Leave Bonus: Negotiated sick leave bonus
• Payout at Separation: See contract

RETIREE HEALTH AND LIFE INSURANCE

• Available for purchase - retiree pays full cost of premiums.

NOTE: Benefits subject to change
Revised 12/10/2025
01


SUPPLEMENTAL EXAMINATION: Questions 3 through 12 below are the examination for this recruitment. Your responses to the following questions will be read and scored by a Subject Matter Expert (SME). While reviewing your responses, the SME will not have access to your application/resume. Although you may have some of this information on your application, you will need to answer the questions completely. In order to give the SME the best opportunity to evaluate your responses, please make sure you read the question carefully and fully answer all the questions asked. This is your only opportunity to provide detailed information. Failure to provide full and complete answers may affect the outcome of your score and placement on the eligibility list. PLEASE DO NOT COPY AND PASTE YOUR RESUME.

• I have read, understand and will comply with the above information.

02


When responding to the supplemental questions below, do not type "see resume." To receive credit for your responses during the examination process, you must provide complete answers based on your own experience. If you do not have experience in a particular area, please enter "N/A."

• I have read, understand and will comply with the above information

03


Describe a specific instance in which you deployed or troubleshot an operating system (such as Windows 11, macOS, ChromeOS, or Linux). What was the issue, how did you diagnose it, and what was the outcome?
04


Tell us about a time you supported a user with Microsoft Office or another business application. What was the problem, how did you communicate with the user, and how did you resolve it?
05


Describe your role in hardware or software rollout (e.g., PC refresh, printer deployment, or software upgrades). What planning was involved, and what challenges did you encounter?
06


Describe a PowerShell or scripting task you have created or used to automate IT support work. What problem did it solve and what was the impact?
07


Walk us through your troubleshooting process for a complex technical issue. What steps do you take from initial report to resolution?
08


Describe how you prioritize and manage multiple support tickets with competing deadlines. Can you give a recent example?
09


Describe an accomplishment where you improved IT service delivery, efficiency, or user satisfaction. What measurable impact did it have?
10


What specific steps have you taken in the past 12 months to maintain or improve your technical skills (training, certifications, labs, etc.)?
11


How do you document your work and solutions so others on your team can benefit from it?
12


What interests you in working in a municipal IT environment, and how do you approach supporting a diverse user base?
Required Question