VP/Director, Agency Operations Management Ormond Beach / Daytona Beach

Criterion Executive Search

We're looking for an experienced VP/Director, Agency Operations Management to lead our account management team, strategy, and growth initiatives. This role will be essential in partnering with leadership teams throughout the organization for ongoing collaboration.

Manage, coach, and develop the commercial and personal lines account management team
Oversee workflow management for best practices and monitor KPIs, translating them into measurable actions
Hire and onboard high-performing team members; set goals and track performance
Collaborate with sales and operations teams
Build strong carrier relationships and maintain high standards of service to ensure client retention
Ensure compliance with relevant regulations

Requirements

Strong people management and leadership skills
Deep knowledge of commercial lines insurance
7-10+ years of experience in commercial account management /executive
2-5+ years in a progressive leadership role with an independent agency/broker
Degree in Risk Management or a related field

Apply

Vacancy posted 2 days ago

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