Part-Time Student Services Assistant

Montgomery County Community College invites applications for the Part-Time Student Services Assistant position. The Part-time Student Services Assistant will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back‑office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self‑Service systems to support student success. Hours: Monday through Friday: 8:00am-1:00pm and Saturday’s as needed. This position is 25 hours per week. During peak times, the employee may work up to 29 hours. This position has college-wide responsibilities and requires travel between all campuses and off‑site locations. The primary office location will be the Pottstown campus. This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

ESSENTIAL KNOWLEDGE & SKILLS

Education/Training/Work Experience High School diploma or GED required with 3 years work related experience required OR Associate’s degree may be preferred with 1 to 2 years work related experience required Proficiency in computer skills required Excellent communication, both written and oral required Specialized Knowledge & Skills Specialized training in specific software or process may be required Customer service skills Problem‑solving skills Ability to take initiative and work with minimal supervision Additional Information Required Ability to multitask Attention to detail Ability to maintain confidentiality Ability to prioritize workload Ability to use some discretion and judgment Ability to work within a team‑oriented setting Apply online: For the complete job description and to apply for this position, please visit This position is open until filled. Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran’s status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes. Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at View email address on click.appcast.io. All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.