Technical Solutions Analyst

Position Summary Acro is seeking a highly motivated Technical Solutions Developer to support the development, maintenance, and enhancement of business applications, ERP systems, and technology initiatives. This is a hands‑on role that combines technical problem‑solving, application support, software development, and coordination of offshore development resources. The ideal candidate is a strong technical generalist who enjoys troubleshooting complex issues, working directly with business users, and driving projects and enhancements to successful completion. Key Responsibilities Application Support & Technical Problem Solving Support and troubleshoot business applications, ERP systems, integrations, and custom software solutions. Investigate issues, perform root‑cause analysis, and implement or coordinate corrective actions. Analyze application code, database objects, integrations, and system configurations to identify and resolve problems. Work closely with business users to understand issues and provide timely solutions. Participate in system upgrades, deployments, and ongoing application maintenance activities. Technical Coordination & Delivery Coordinate day‑to‑day activities between business stakeholders, offshore development teams, vendors, and internal resources. Translate business needs into actionable work items and ensure successful delivery of enhancements and projects. Monitor progress, review deliverables, and help drive initiatives to completion. Provide technical guidance and support to offshore development resources. Ensure effective communication and collaboration across distributed teams. Development & Solution Support Support application enhancements, troubleshoot technical issues, review/modify code changes, and assist development teams with solution delivery. Support integrations, reporting solutions, workflow automation, and ERP‑related projects. Contribute to solution design discussions and recommend practical technical approaches. Assist with testing, deployment, and post‑production support activities. Business Engagement & Continuous Improvement Collaborate with business stakeholders to identify opportunities for process improvement and automation. Support requirements gathering, solution documentation, and testing as needed. Recommend technology and process improvements that enhance operational efficiency and system reliability. Contribute to strategic initiatives, including ERP modernization and digital transformation efforts. Required Qualifications Education Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. Experience 3-7 years of experience in software development, application support, and technical solution delivery. Experience working directly with business stakeholders and software development teams. Experience coordinating work with offshore development resources. Experience supporting enterprise applications and business systems. Experience participating in software implementation, enhancement, or integration projects. Technical Skills Strong hands‑on programming and troubleshooting experience. Ability to read, analyze, debug, and modify application code when needed. Experience with databases and SQL query development/troubleshooting. Understanding of APIs, integrations, web applications, and software architecture. Familiarity with software development lifecycle (SDLC) practices. Strong analytical and problem‑solving skills. Professional Skills Excellent communication and interpersonal skills. Strong organizational and prioritization abilities. Ability to manage multiple initiatives simultaneously. Self‑motivated with a strong sense of ownership and accountability. Ability to work effectively with both technical and non‑technical stakeholders. Preferred Qualifications Experience with .NET/C#, SQL Server, Power Platform, SharePoint, or similar Microsoft technologies. Experience with workflow automation, reporting tools, or enterprise integrations. Experience supporting distributed teams and offshore development models. Exposure to ERP migration, application modernization, or digital transformation initiatives. Physical Demands Frequently sits, walks, and stands. May be required to occasionally lift up to 15 pounds. While performing the duties of this job, the employee will work in a hybrid office environment. The noise level in the work area is usually low. Acro values diversity in our workforce and is an Equal Opportunity and affirmative action employer. Acro is also committed to hiring veterans. #J-18808-Ljbffr Acro