Senior Solutions Engineer

Solutions Engineer

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

What is a Solutions Engineer for C Spire? The Solutions Engineer plays a pivotal role as the foremost technical expert supporting our sales team. Their core responsibilities involve collaborating closely with the sales team and prospective clients to discern technical requirements. They are instrumental in conceptualizing and crafting a sophisticated managed cloud and/or network design tailored to meet the specific needs outlined in the solution presented to potential clients. The Solutions Engineer ensures the seamless translation of all necessary technical details into a comprehensive order, illustrated through solution specifications and topology diagrams. Beyond this, the Solutions Engineer is tasked with conducting thorough pre-sales site surveys, offering a critical component in the assessment process. Furthermore, they assist in training both the sales and customer service teams on our products, demonstrating a commitment to knowledge dissemination within the organization. The ideal candidate not only possesses the technical acumen required for the role but also thrives in a collaborative team environment. The ability to communicate complex technical information in a clear and accessible manner is a key aspect of this role, ensuring effective collaboration with both internal teams and external clients. This position calls for an individual who not only enjoys the challenges of a dynamic technical landscape but is also adept at fostering a culture of success within a collaborative team setting.

Key Responsibilities

• Engage in straightforward managed cloud, network, DIA, and SBI deals.
• Collaborate with customers and prospects to discern needs, goals, and identify challenges.
• Conduct pre-sales and/or post-sales site surveys to ensure a comprehensive understanding of customer requirements.
• Work closely and efficiently with the sales team to develop tailored customer solutions.
• Provide technical sales support and showcase product features at customer/prospect sites.
• Assist in product training for the sales and customer service teams, collaborating with senior Solutions Engineer resources.
• Develop and sustain effective communication and relationships with internal teams and clients.

Qualifications

• Bachelor's degree preferred; 1-3 years of telecommunications or IT related work experience required.
• Basic understanding of compute infrastructure, virtualization, networking, routing, and switching.
• Proficient in personal computer skills, including Windows, Excel, Word, Visio, and Outlook.
• Demonstrated ability to quickly grasp technical products or services and effectively convey their value.
• Versatile relationship skills to foster and maintain relationships within our account base.
• Strong communication and presentation skills.
• Excellent organizational skills, enabling effective management of multiple projects.