Patient Access Scheduling Coordinator II

Patient Access Scheduling Coordinator II

Patient Access Scheduling Coordinator II will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients. Reviewing patient electronic health records to determine the status of referrals, obtain appropriate documentation on appointments, and maintain open lines of communication between referrals team, ordering providers, and offices to which referrals are sent.

Specific Responsibilities

• Schedule patient appointments across all MAHEC clinics
• Schedule patient appointments for MAHEC specialty groups
• Obtain and review patient's legal documentation related to decision-making for Risk review
• Reschedule cancelled patients
• Schedule Referrals appointments for tests, procedures, and consultations from offices outside of MAHEC and from internal referrals
  • Maintain accurate records of contact attempts, correspondence, and referral processing and follow up activities in the EHR, and other established tracking systems.
• Familiar with medical terminology
• Send registration forms electronically to patient
• Collect all necessary patient demographic information
• Collect and verify all insurance information, screen all patients for sliding scale
• Determine if medical interpreter will be required for patient visit
• Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form
• Answer phones, checks voicemails, monitors phone volume
• Monitors appropriate electronic health record inbox and provides follow-up
• Participates in orientation of new staff
• Participate in process improvement of new and existing workflows
• Float within Pre-Visit Planning functions as needed

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Patient Access Scheduling Coordinator may perform.

Key Competencies

• Communication Skills
• Decision Making
• HealthCare Knowledge
• Interpersonal Skills
• Organizational Values
• Problem Solving

Specified Skills

• Computer
  • Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
  • Advanced skills in a Medical Office Management software program, preferably Allscripts.
• Foreign Language
  • Spanish-speaking skills preferred.

Physical Demands

• Sedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart.

Supervisory Responsibilities

• Not Applicable.

Education and Experience

• Minimum Qualifications
  • High School Diploma or equivalent, at least (2) years of relevant experience in a medical office or hospital setting, or a comparable equivalent of combined education and experience required. Strongly prefer individual with working knowledge of medical terminology, referral or scheduling experience, and/or experience working with major health insurance carriers. Fluency in Spanish also a plus. Prior call center experience helpful, but not required.
• Preferred Qualifications
  • Previous experience in a medical office/clinical environment preferred.

Required Licenses

• Not Applicable.

Schedule

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Position Compensation

$22.79/hour, full time + full benefits

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to View email address on click.appcast.io for support in your job search process. You could be the talent we are seeking for this or other opportunities.