Front Office Associate

Front Office Associate

Our Front Office Associates are the first to interact with patients in our office. Front Office Associates are critical to our success in providing positive and memorable experiences for our patients.

Front Office Associates will:

• Be compassionate, patient, and professional with patients and staff.
• Maintain a positive attitude at all times, even during stressful or difficult situations.
• Communicate professionally and clearly.
• Treat patients with empathy.

Front Office Associate daily duties vary, but include the following:

• Politely greeting patients and guests at the front desk.
• Answering calls professionally, paging and routing them appropriately using a multi-line phone system.
• Scheduling, confirming, and rescheduling appointments.
• Registering patients and updating information.
• Scanning and accurately archiving patient documents in our Electronic Medical Records system.
• Determining, collecting, and processing copayments.
• Maintaining HIPAA privacy and providing a Notice of Privacy Practices to patients.

Education and Experience Requirements

Our Front Office Associates must have a High School Degree, or equivalent.

Our Front Office Associates should have related experience in a medical setting but experience is not required.