Records Indexing/Scanning Administrative Support Assistant 1

Administrative Support Assistant 1Are you looking for a new opportunity? Do you want to be a part of the Iowa Department of Transportation's (Iowa DOT) commitment to service? If so, look no further! Our Motor Vehicle Division is looking to fill an Administrative Support Assistant 1 position. As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state by providing upbeat, quality, and professional customer service and meeting customer needs in all program areas of the office. This is done by reviewing applications, requesting personal information from motor vehicle records, and maintaining records of current Driver's Privacy Protection Act agreements.For more than a century, the Iowa Department of Transportation has promoted the growth and betterment of Iowa's transportation system by ensuring we are Making Lives Better Through Transportation. Headquartered in Ames, Iowa, the Iowa DOT continues to serve the transportation needs of Iowa and its citizens. This position will demonstrate actions and behaviors guided by the Iowa DOT's five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. We care deeply about providing exceptional service to Iowans.Location: Bureau of Enforcement, Auditing and Records, MVD, Ankeny, IowaShift: Monday - Friday, 8:00 AM - 4:30 PM; Flex schedule availableYour responsibilities include, but are not limited to:Operate a mass document scanner and import documents into the imaging system, assigning accurate indexing codes.Index documents into the appropriate ERMS folders using customer information and assigned route codes.Determine whether documents should be routed or dropped based on written instructions and route codes.Review and correct poor-quality scans prior to storage to ensure clear and accurate images.Verify that all pages within a document belong to the same customer by reviewing each page individually.Provide backup to mailroom responsibilities.Create new customer records when needed, entering available demographic and identifying information.Verify customer information through thorough document review and available online resources.Review and process driving record inquiries submitted by phone or on paper, including Court Certified Driving Record requests.Maintain accurate driving records in full compliance with Iowa Code, Administrative Rules, and federal MCSIA requirements.What Makes You Stand Out?Positive attitudeTop notch customer serviceProblem solvingOrganization skillsTime managementPrefers a team-oriented environmentCompetitive pay and benefits package including health, dental, flexible spending, and life insurance.Insurance benefits start the first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here.Opportunities for professional growth and development.Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match.Optional 401A plan with employer contributions.Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!You have the freedom to flourish in Iowa – Apply today!Iowa DOT complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the EEO & ADA Officer at View phone number on click.appcast.io or via email at View email address on click.appcast.io: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit Qualification RequirementsNo specific education or work experience required. For more information click on this link to view the job descriptionAdditional Qualification RequirementsWithin a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.BenefitsWhy Choose the State of Iowa?At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.Our Robust Benefits Package Includes:Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise.Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!