Collections Specialist

Job Description

Job Description

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

Altus Fire & Life Safety Company, looking for a Collections Specialist to join our team! This position will support the daily accounting operations while also driving process improvements.

We value our well-being just as much as our hard work.  We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members. Responsibilities Account Management & Reconciliation

• Maintain assigned portfolio of accounts with accuracy and timeliness.
• Reconcile invoices, payments, and credits to ensure account accuracy.
• Partner with Sales, Operations, and Finance teams to gather information required for resolving customer account issues.

Collections Activities

• Distribute monthly or bi-weekly statements, invoices, and dunning letters as required by NetSuite cadence.
• Place weekly collection calls to customers with items aged 30 days or more.
• Maintain complete and accurate call logs in NetSuite, including date, contact name, phone number, and a summary of discussions.
• Update customer records with any new or relevant account information.

Credit & Dispute Management

• Gather all supporting documentation for credit memo requests.
• Submit complete credit memo packages to the Accounts Receivable Manager for review and approval.
• Once approved, initiate the credit memo and file documentation in the appropriate customer folder.
• Identify and escalate accounts requiring management involvement by submitting detailed summaries with supporting documentation via urgent delivery and read receipts.

Reporting & Recordkeeping

• Run and review weekly aging reports for all assigned Branches.
• Maintain accurate and detailed notes on all correspondence within NetSuite and aging reports.
• Be prepared to discuss and provide updates on any account within the top 25 of the portfolio on a weekly basis.

Cash Application Support

• Partner with the Cash Applications team to validate and process payments received through collections efforts.
• Ensure payments are applied accurately and in real time.
• Send updated statements to customers upon payment application.

Required Skills

• 2+ years of experience in an accounting or finance support role
• Strong understanding of basic accounting principals
• Proficiency in Microsoft Excel (pivot tables, v-lookups, formulas, etc.)
• Experience with NetSuite or similar ERP systems preferred
• Proven track record of managing priorities, meeting deadlines, and maintaining confidentiality