Cash Management Specialist [Remote]

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

A Cash Management Specialist is responsible for all activities related to payment processing. Processes payments promptly and accurately and clears all exception items in a timely manner.

How You'll Contribute

• Process transactions accurately and timely in accordance with departmental and investor guidelines
• Ensures exception items are identified and resolved in a timely manner
• Document the system with comments regarding disposition of work items
• Identify, research, and resolve issues
• Make recommendations for the improvement of controls and processes within the department
• Assist with internal or external audit requests
• Communicate any trends and / or problems with recommended solutions to management
• Assist with the creation and maintenance of department documentation; including, but not limited to, policies and procedures
• Other duties and tasks, as assigned

What You'll Bring

Required Education, Experience, Licensure & Certification

• High School diploma or equivalent
• 1-3 years of experience
• Financial Services Industry experience a plus

Knowledge, Skills & Abilities

• Strong PC skills and knowledge of MS Office products and company operating systems
• Analytical
• Problem-solving skills; organized
• Customer service, team and goal oriented
• Working knowledge of fundamental concepts, practices and procedures of department
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

Complexities & Impact

• Uses established procedures to perform assigned tasks. Work is routine
• Instructions may be detailed for new assignments

Supervision Received or Extended

• No responsibility for the supervision of others
• Works under supervision applying established techniques, procedures or specific standards
• Work may be reviewed for soundness of judgment and overall accuracy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

Pay Range: $23.37 - $31.15 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.