Collections Specialist

At National Enterprise Systems (NES), we pride ourselves on providing exceptional customer service while delivering effective account resolution solutions. As an award-winning debt collection agency located in Solon, Ohio, we are looking for motivated team members who are ready to grow, learn, and make an impact. As a member of the NES team, you’ll contact consumers by phone regarding accounts placed with NES for collection and work with consumers to resolve outstanding consumer accounts on behalf of our clients. This position combines customer service excellence with debt recovery responsibilities, helping consumers identify solutions while meeting established collection goals. NES provides extensive paid training to give you the knowledge, skills, and tools needed to succeed in the role and grow within the company. Responsibilities Contact consumers by phone to discuss and resolve outstanding balances Listen to consumer needs and identify creative repayment solutions Discuss and negotiate applicable repayment programs Overcome objections while maintaining a professional and customer-focused approach Work with consumers to resolve outstanding consumer accounts on behalf of our clients Provide a high level of customer service during every interaction Meet established collection and performance goals Accurately document consumer interactions and account information Follow all applicable state and federal laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) Qualifications High School Diploma or Equivalent required Reliable transportation to our Solon, OH location Strong active listening and problem-solving skills General computer knowledge and typing skills Successful completion of a skills assessment Ability to pass a background check and drug screening 3 Days: 8:00 AM – 4:30 PM 2 Days: 10:30 AM – 7:00 PM Biweekly pay Paid vacation and personal days Career growth and advancement opportunities Casual dress environment Extensive paid training Supportive team environment Join a team where your growth and success matter. #J-18808-Ljbffr National Enterprise Systems