Now Hiring: Customer Service Representative (Auto Glass)

Job Description

Job Description

Join Our Team!

We are seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing auto glass team. As the first point of contact for our customers, you'll play a vital role in delivering an outstanding experience by scheduling appointments, answering questions, coordinating with technicians, and keeping customers informed throughout the repair or replacement process.

If you enjoy helping people, are detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

• Answer incoming phone calls, emails, and text messages professionally and promptly.
• Schedule windshield repair and replacement appointments.
• Verify customer information and insurance details.
• Explain services, pricing, and appointment expectations.
• Coordinate schedules with mobile and in-shop technicians.
• Communicate appointment confirmations and repair status updates.
• Process payments, invoices, and customer paperwork.
• Maintain accurate customer records using shop management software.
• Deliver exceptional customer service before, during, and after each appointment.

Qualifications

• Previous customer service, receptionist, or call center experience preferred.
• Auto glass or automotive industry experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, scheduling software, and Microsoft Office or Google Workspace.
• Positive attitude, dependable work ethic, and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.

If you're passionate about helping customers and want to be part of a company that values quality workmanship and exceptional service, apply today! Join our team and help keep drivers safe by providing a seamless customer experience from the first call to the final installation.