HVAC Chiller Service Working Lead (Union)

HVAC Service Work Lead (un)

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

What you will do

Johnson Controls Inc. is looking for forward-thinking talent to join our organization to support the fast-growing HVAC business in North America.

JCI is committed to the health and safety of all employees customers partners and the communities we serve.

At Johnson Controls youll have the opportunity to work on some of the most exciting and relevant facilities HVAC chillers and commercial products in todays market. Our talented people empower us and we believe in being part of a team that is open collaborative results-oriented hardworking and above all fun.

Under general direction perform preventive maintenance repair installation and replacement of HVAC mechanical equipment chillers and Building Control Systems.

Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.

Providing Level 1 technical support and assist with technical development for others.

Ensures work is being performed in compliance with state local and Federal legal requirements and operates on the job with the highest of ethics.

Properly completes all required project and service documentation.

How you will do it

Adheres to all Johnson Controls and customer safety standards.

Provides safety leadership and instruction to all Technicians.

Provides safety awareness and instruction to subcontractors on Johnson Controls work sites

Recognized as a Leader by peers while being a coach and mentor within the branch.

Escalation points on technical issues and provides on-the-job training for other technicians

Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems

Escalation points from the branch to the technical resource team in Milwaukee for critical issues.

Viewed as an expert in given field by both employees and customers

Assists management with assuring proper field operational disciplines of other Technicians are followed

Regularly provides input on development and training needs of the branch

Assists in developing quotes and estimates for identified L&M work and submits to the Customer Service Manager or Customer Service Agent as appropriate

Assists with the identification of material needs required for service delivery

Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation

Communicates with customer upon arrival and before leaving the work site.

Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.

Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements upgrades and or repairs

Manages assigned work to meet a professional level of execution on-time and to the customer

satisfaction

Provides consultant level services for customers related to building system repairs and enhancements

Ensures ultimate customer satisfaction levels with assigned customers

Conducts self-study (reading research and practice) to improve and maintain technical proficiency.

Completes all training and certifications as required by the company

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required

• Be a dedicated member of a North America Branch team willing to learn and be responsible for startup commissioning and aftermarket services for this fast-growing business.
• Must be a member or willing to join the United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States.
• Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation points on technical issues and provides on-the-job training for other Mechanics.
• Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
• Attention to detail through interpersonal digital and written to write and communicate to the customer problem cause and corrective actions.
• Able to provide quotes to customers and participate in JCIs Service Plus Rewards program.
• Self-starter with a passion/ desire to learn and apply on the job.
• Prioritize safety in all forms.
• Must have a valid drivers license

Pay Range: Hourly ratedeterminedby the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technologyassistedtools including artificial intelligence (AI) to helpidentifyand evaluate candidates. All hiring decisions areultimately madeby human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process please visit here.