Lead Site Reliability Engineer

A financial services organization in Western New York is seeking a Lead Site Reliability Engineer to join their growing team in Buffalo. This role focuses on improving the reliability, scalability, performance, and operational excellence of critical banking platforms through automation, observability, resiliency engineering, and close collaboration with cross-functional technology teams.

• Shift: Day
• Schedule: Monday to Friday
• Hours: Standard business
• Setting: Onsite

• Design, implement, and support highly available, scalable, and resilient applications and cloud infrastructure following enterprise technology standards and SRE best practices
• Lead initiatives to improve system reliability, availability, performance, and operational maturity through automation and engineering excellence
• Define, implement, and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical business services
• Develop comprehensive observability strategies leveraging Dynatrace, OpenTelemetry (OTel), distributed tracing, metrics, logging, dashboards, and alerting solutions
• Design and maintain end-to-end monitoring solutions that provide actionable insights into application, infrastructure, and customer experience health
• Partner with development teams to build reliable and observable services throughout the Software Development Lifecycle (SDLC).
• Design, develop, and execute automated regression testing strategies to validate application stability, reliability, and performance following deployments and infrastructure changes
• Review test coverage and reliability validation approaches to ensure comprehensive testing and risk mitigation
• Create, maintain, and improve Infrastructure as Code (IaC) solutions using Terraform for cloud infrastructure provisioning, configuration management, and environment standardization
• Support and optimize Microsoft Azure environments, including Azure App Services, resource management, scaling strategies, deployment automation, and application lifecycle management
• Establish operational readiness standards and ensure applications meet reliability, scalability, observability, and supportability requirements before production deployment
• Review architectural designs and provide recommendations to improve platform resiliency, operational efficiency, and cloud optimization
• Lead capacity planning, performance tuning, and workload optimization efforts across production environments
• Develop and maintain operational runbooks, incident playbooks, knowledge articles, and standard operating procedures
• Perform other duties, as needed

• 6+ years of experience in Site Reliability Engineering, Cloud Engineering, Systems Engineering, Infrastructure Engineering, DevOps, Application Support, or related technology disciplines
• Associate's and/or Bachelor's Degree (with related experience
• Strong experience in observability and monitoring
• Proven experience designing and executing automated regression testing frameworks and test suites to ensure application and platform stability following deployments
• Strong proficiency in Infrastructure as Code (IaC) using Terraform
• Experience with CI/CD pipelines, deployment automation, and operational tooling
• Expert knowledge of production systems monitoring, incident management, and operational troubleshooting
• Strong understanding of application performance management, distributed systems, and modern cloud-native architectures
• Cloud & Platform Expertise
• Strong experience with Microsoft Azure
• Experience supporting cloud-native and hybrid infrastructure environments
• Experience developing automated recovery mechanisms and self-healing solutions
• Knowledge of resiliency engineering patterns, disaster recovery planning, and high-availability architectures

• Industry certifications in Azure, Terraform, Cloud Engineering, or Site Reliability Engineering
• Experience partnering with architecture, infrastructure, cybersecurity, and application development teams
• Experience with scripting and automation using PowerShell, Python, Bash, or similar technologies
• Experience supporting large-scale enterprise applications in regulated environments
• Experience working in Agile and DevOps operating models
• Experience driving project milestones and delivery commitments
• Proven experience leading major incident response and post-incident improvement efforts