Head of Implementations

Head Of Implementations

We're looking for a head of implementations to own and scale our customer onboarding function. You'll lead a team of implementation managers, own the methodology that gets customers live on campfire quickly, and serve as the connective tissue between sales, product, and customer success.

team leadership

• hire, develop, and retain a team of implementation managers across a range of experience levels
• set performance standards, run structured 1:1s, and create clear career paths within the implementation function
• build a culture of accountability and continuous improvement on your team

implementation excellence

• own campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to customer success
• develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
• drive down time-to-value without sacrificing quality or customer experience

cross-functional collaboration

• partner with sales on pre-sales scoping, project estimates, and clean handoffs at close
• create a tight feedback loop with product and engineering — surface patterns from the field that should inform the roadmap
• work with customer success to ensure a seamless transition post go-live and drive long-term retention

metrics & operations

• own implementation kpis: time-to-live, implementation csat, on-time delivery rate, and team utilization
• identify bottlenecks, iterate on process, and report on implementation health to leadership

required

• 10+ years of experience in accounting, finance, or erp implementation, with meaningful time in a client-facing or professional services role
• demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent
• hands-on experience implementing accounting or erp platforms (e.g., netsuite, sage intacct, workday, quickbooks, sap, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
• deep accounting fluency; you can credibly advise cfos and controllers on how to structure their accounting workflows in campfire
• strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned
• excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams

preferred

• cpa or equivalent accounting credential
• background in a big 4, national accounting firm, or management consulting firm, combined with saas or fintech experience
• experience building or scaling an implementation function in a high-growth startup environment
• familiarity with multi-entity consolidation, revenue recognition (asc 606), or complex intercompany accounting

this position is based in san francisco, ca and is an in-office role.