General Manager

General Manager

Location: Brooklyn, NY

Position Overview

As the General Manager of Sofive Brooklyn, you will lead all day-to-day operations of our indoor soccer facility. This role is critical in delivering exceptional customer experiences, managing a dynamic team, driving local revenue, and upholding Sofive's high operational standards.

Key Responsibilities

• Oversee all daily operations to ensure a smooth, efficient, and customer-first experience
• Hire, train, and lead all center staff (Assistant Managers, Duty Managers, Program Coordinators, Sports Associates, and Service Representatives)
• Conduct weekly staff and management meetings for alignment and communication
• Drive local marketing and sales initiatives to boost participation and community engagement
• Monitor KPIs, manage payroll and inventory, control supply expenses, and ensure timely bank deposits
• Operate within budget and maintain strict compliance with company policies and procedures
• Perform daily facility walk-throughs to ensure cleanliness, safety, and operational excellence
• Support the continuous development and improvement of Sofive's operational standards
• Take on additional responsibilities as needed to meet business goals

Qualifications

• Deep passion for and understanding of the soccer industry
• 5+ years of management experience, preferably in sports, recreation, hospitality, or a related field
• Proven leadership ability with experience managing diverse teams
• Excellent communication skills with a customer-centric mindset
• Highly organized, detail-oriented, and committed to delivering a top-tier customer experience
• Demonstrated success in meeting or exceeding revenue and operational targets
• Bachelor's degree strongly preferred
• Proficiency in Microsoft Office and Google Workspace tools

What We Offer

• Competitive Salary: Starting at $65,000+ depending on experience
• Bonus Structure: Performance-based incentives
• Benefits: Comprehensive benefits package, including medical coverage and 401K
• Growth: Opportunity to grow within a fast-paced, soccer-centric company

Ready to lead the team and grow the game in Brooklyn? Apply now and become part of Sofive's mission to revolutionize soccer experiences across the U.S.