Installation Service Technician

Field Service TechnicianEstablished and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.ResponsibilitiesInstalling new equipment and training customersTroubleshooting equipmentResponding to customer maintenance callsHandling customer issues and making sure the customer is 100% satisfied before you leave the siteLogging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.Escalating issues to the proper level if assistance is required to resolve the problem.Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.Key Skills and AbilitiesKnowledge of programmable logic controllers and real-time control systemsExperience troubleshooting automated machinesStrong problem solving abilitiesExcellent customer interfacing skillsAbility to collaborate successfully in a small teamWilling to travel 75% on average during the yearExperience and Education2-10+ years experience (compensation based on years of experience)High School Diploma or GED, requiredTechnical associates degree, desiredExpectations of the PositionTroubleshoot equipment, satisfy the customerCritical Success FactorsStrong troubleshooting skillsExcellent customer service demeanorPerson SpecificationAdaptable, team playerReports ToService Manager Hines Automation