Client Success Manager

To support a mission-driven company, the full-time remote Client Success Manager will manage a portfolio of health plan and employer clients, driving member activation, retention, and expansion while ensuring accountability across internal teams and clients. Key responsibilities Serve as the primary point of contact for clients, understanding their business objectives and ensuring expectations are exceeded Drive client activation and engagement, focusing on growing the active member base and reducing churn Operationalize a consistent client experience by managing quarterly business reviews, satisfaction surveys, and improvement plans Required qualifications 7+ years of experience in client success, account management, or strategic consulting, preferably with enterprise or health-plan relationships Proven track record of account growth, including increasing activation and retention Experience in sales or collaborating with sales teams to lead commercial conversations Healthcare experience, particularly in payer, Medicaid managed-care, or value-based models Ability to operate in an early-stage or high-growth environment, balancing strategic and tactical responsibilities