Client Support Specialist

Job Description

Job Description

Crestfield Talent is seeking a professional and organized Client Support Specialist to assist customers with account questions, service requests, and day-to-day communication in Phoenix.

This role is well suited for someone who communicates clearly, stays organized, and enjoys helping customers while working closely with internal teams.

Responsibilities

• Respond to client questions by phone and email

• Assist with routine account and service requests

• Maintain accurate customer records and notes

• Follow up on open requests and pending items

• Coordinate client needs with internal departments

• Provide updates on account and service activity

• Assist with scheduling calls and follow-up tasks

• Help maintain an organized and responsive customer experience

Qualifications

• Strong verbal and written communication skills

• Professional and customer-focused approach

• Good organization and attention to detail

• Comfortable using CRM and office software

• Able to manage multiple client requests

• Previous customer service, account support, or office experience is preferred

Skills

Client Support • Customer Service • CRM • Account Support • Phone Support • Email Communication • Client Relations • Scheduling • Problem Solving • Organization • Time Management

Position Highlights

• Full-time schedule

• Paid training and onboarding

• Professional business environment

• Customer-facing experience

• Opportunities for professional growth