Network Support Specialist

Providing technical support to field engineers and clients, the full-time remote Network Support Specialist will diagnose and troubleshoot complex equipment, software, and systems while ensuring customer satisfaction and efficient problem resolution. Key responsibilities Diagnose and repair complex electro/mechanical equipment, computer systems, and networked systems Respond to escalated technical issues and report design and maintenance problems to engineering teams Assist with customer installations, training, and perform administrative duties related to service level agreements Required qualifications 5+ years of experience supporting large, complex aerospace or defense enterprise environments Familiarity with legacy network architectures and modernization efforts Experience operating within regulated, multi-site, globally distributed environments Relevant IT service management or networking certifications (e.g., CCNP, CCIE, JNCIP) Strong understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless)