Customer Services Representative

Customer Services Representative to $85K - Hands-On Role! Our client, a manufacturing organization, is seeking a Customer Service Representative to serve as a key liaison between customers and internal operations. This role focuses on managing orders, coordinating with production teams, and ensuring a seamless customer experience from inquiry through delivery. The ideal candidate brings 1+ years of customer service, administrative, or operations experience, along with strong communication skills. Position Details: Location: New Bedford, MA Work Model: In Office Degree: Not Required Responsibilities Serve as the primary contact for customer inquiries, coordinating closely with internal teams to manage order flow and timelines. Maintain accurate records of orders, communications, and updates; track requests and proactively follow up to ensure completion. Provide product and process information to clients and support day-to-day operational needs in a fast-paced manufacturing environment. Qualifications 1+ years of customer service, administrative, or operations experience. Strong verbal and written communication skills, high attention to detail, and ability to manage multiple priorities simultaneously. Professionalism and customer‑facing confidence in a non‑call center setting. Proficiency in Microsoft Office tools, adaptability within a hands‑on, leadership‑visible environment, and comfort working in a production‑adjacent setting. Join a stable, growth‑oriented organization offering full benefits, hands‑on training, and direct exposure to leadership in a collaborative, team‑driven environment. Benefits Information: Beacon Hill offers a robust benefit package including medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please visit #J-18808-Ljbffr