High Volume Insurance Call Center Recruiter

Kforce has a client that is seeking a High Volume Insurance Call Center Recruiter. The candidate will be working on site or remotely with the expectation for remote workers being onsite at the Chesapeake, VA office at a minimum once per month. Expectations:

• Responsible for the complete recruitment cycle including posting job advertisements, searching the Internet and relevant databases, networking and qualifying candidates
• Screens, interviews and registers prospective professional candidates
• Submits and reviews candidates with the hiring manager
• Assists in negotiating salaries and satisfying customers' needs
• Handles multiple requests simultaneously and provide professional support to managers
• Understand and advance company's compensation, people development, and equal employment strategies
• Manage full-cycle recruiting for high-volume call center roles, supporting class-based hiring timelines
• Drive candidate pipeline from application through offer, ensuring consistent flow to meet class fill targets
• Conduct structured phone screens and assess candidates for customer service aptitude, communication skills, and role fit
• Partner with hiring managers, Operations, and L&D to align on hiring demand, class needs, and candidate readiness
• Facilitate interview scheduling and ensure timely movement of candidates through each stage of the hiring process
• Leverage Workday as an ATS, EightFold, and MS Office
• Fill 18+ class-based hires per month
• Champion a consultative communication style with ability to influence hiring decisions and provide market guidance
• Bachelor's degree, or four additional years of related experience in lieu of a degree
• Minimum of two years of full-cycle recruiting experience in a fast-paced, high-volume, or metrics-driven environment
• Minimum of two years of experience developing candidate pipelines and sourcing through Applicant Tracking Systems, job boards, social media, employee referrals, networking, or similar recruiting channels
• Minimum of two years of experience partnering with hiring leaders while delivering a responsive, customer-focused candidate experience
• Minimum of two years of experience using an Applicant Tracking System, such as Workday Recruiting, iCIMS, Taleo, Greenhouse, or a comparable platform
• Experience conducting candidate interviews and assessments and providing candidate recommendations to hiring leaders
• Demonstrated ability to manage multiple requisitions, large candidate pipelines, competing priorities, and aggressive hiring deadlines
• Proficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Teams

• Recruiting experience supporting call center, contact center, customer service, sales, banking, insurance, retail, operations, or other large-scale customer-facing environments
• Experience supporting class-based hiring, workforce forecasts, training-class readiness, or other recruiting initiatives tied to fixed start dates
• Experience supporting large-scale recruiting initiatives, targeted sourcing campaigns, hiring fairs, virtual information sessions, or other recruiting events
• Experience coordinating background investigations, onboarding activities, and training-class start requirements
• Experience partnering with Workforce Management or workforce planning teams
• Knowledge of recruiting metrics, including class fill rates, pipeline health, time to fill, offer acceptance rates, interview-to-offer conversion ratios, candidate experience measures, and class-readiness attainment