Collections Specialist

United States, Rhode Island, Cranston Jul 30, 2026 Description The Collections Specialist will be reaching out to customers to discuss open invoices, prepare and send customer statements, resend invoices as needed, determine when payment should be expected, and then communicate this information to the appropriate departments. This individual will also be processing credit card payments. This candidate must possess collections experience in proper procedures for handling collection issues. Essential Duties and Responsibilities: Performs ongoing review of Accounts Receivable aging to identify delinquent and problem accounts. Prepares timely management summaries of delinquent and problem accounts. Initiates communication with client to resolve delinquency issues. Interacts with division and project managers and clients in resolving amounts disputed by clients. Maintains computerized records of communications with clients. Process credit card information for customer accounts. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is largely a sedentary role; with a large amount of computer work being required, position requires clarity of vision at 20 inches or less. Candidate must be able to sit for a large amount of the work shift and constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, and computer printer. Position entails occasional standing and walking. Position type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday 8:00 AM to 5:00 PM. Travel No travel is expected for this position. Required Education and Experience Prior experience in collections. Demonstrated proficiency with Microsoft Excel and Microsoft Word or similar applications. Excellent written and verbal communication skills. Ability to prioritize responsibilities. Preferred Education and Experience Associates Degree in Accounting or related field desired Experience in Acumatica ERP accounting software a plus! Compensation & Benefits Competitive wages Health Care - United HealthCare, Delta Dental and Vision Service Plan Paid holidays, Paid Vacation time, and sick time Employer-paid Employee Stock Ownership Program (ESOP) Employer-paid Life and AD&D insurance; access to short and long-term disability insurance. Tuition reimbursement and more! Qualifications Who We Are RISE Group Inc. is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities. Our Culture At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity. From day one and throughout your career with us, you'll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority. We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. Your Role The Collections Specialist will be reaching out to customers to discuss open invoices, prepare and send customer statements, resend invoices as needed, determine when payment should be expected, and then communicate this information to the appropriate departments. This individual will also be processing credit card payments. This candidate must possess collections experience in proper procedures for handling collection issues. RISE Group, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer. RISE Group, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. #J-18808-Ljbffr