Medical Support Assistant (Advanced)

Job TitleHelpMajor DutiesCoordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.Participates in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure.Manages electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.Evaluates patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients and bringing to the attention of the provider.Coordinates patient care by interpreting and verifying providers orders in accordance with VHA national scheduling guidelines.Performs other duties as they may be required.Work ScheduleMonday through Friday, 8:00am to 4:30pmRecruitment/Relocation IncentivesNot AuthorizedPayCompetitive salary and regular salary increasesPaid Time Off37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.Parental LeaveAfter 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care SubsidyAfter 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.RetirementTraditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsuranceFederal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)TeleworkNot AvailableVirtualThis is not a virtual position.Functional Statement #53753-FPermanent Change of Station (PCS)Not Authorized