Service Manager

Job Description

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems. We are looking for a capable Service Manager to join our team!

As a Service Manager with Southern States Material Handling : Successfully create and maintain service operations, which exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States Material Handling.

Come be a part of our Toyota/Raymond family!

Top of the Line Benefits!!

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• 401(k) with company matching
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• Dental insurance
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• Health insurance
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• Vision Insurance
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• PTO and Vacation
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• Paid Holidays
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• Flexible Spending Account
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• Life Insurance
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• Tuition Reimbursement
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What you Need/Basic Qualifications:

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• 2-5 years management or leadership experience preferably in a service environment strongly preferred
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• Prior company experience as a Road Service Technician a plus
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• Proficiency with MS Office including Word, Excel, Outlook
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• Windows XP knowledge preferred
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• Demonstrate above average time management, organizational, and follow-up skills
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• Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
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• Excellent verbal and written communication skills
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• Positive people management skills
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• Customer-focused with exceptional customer service skills
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Education and Certification Needed:

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• High School diploma or GED
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• Technical school coursework in electrical, mechanical, or automotive field is a plus
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What you’ll Do:

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• Support Technicians, service department associates, and branch management.
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• Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to.
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• Work to eliminate waste and lost time through training and coaching
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• Maintain SSMH’s high company standards and ensure that all Technicians are taking care of and protecting the customers’ interests, and living up to our company standards
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• Give assistance to all team members via phone and in person, as needed.
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• Manage the work in progress reporting – delegate responsibilities as necessary
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• Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording.
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• Monitor and encourage superior customer communications skills for all service department personnel.
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• Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types
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• Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance.
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• Take initiative in developing new methods and procedures for the service department as required
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• Assist in technician performance reviews, and complete service team reviews
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• Ensure all technician timecards are complete and accurate
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• Monitor return to branch work orders and completed work orders for billing daily
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• Conduct van inspections after each Technician meeting
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• Participate in and bring value to all monthly team meetings
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• Provide the Branch Operations Manager with technical expertise, as needed
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• Monday through Friday daytime hours
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SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.