Business Professional - Credit Analyst

Position Summary:The Credit Support Rep I supports the Collections team with daily administrative duties such as reviewing orders to release and obtaining support such as Dun and Bradstreet reports and Bank Refereces. They will also communicate with the customer, customer service and sales in regards to the order release.Key Responsibilities: Support collectors in the order release process.Communicate professionally, both written and verbalEffectively manage a high volume of email communication and phone contactHave strong working knowledge of customer billing platforms and Thermo Fisher Scientific internal systems that allow problem identification and solutionProficiency in key Excel functions that will drive collection efficiencies with our customersLeverage relationships across departments and business units to improve problem resolution and drive completion of action plansUse business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plansDrive accountability by escalating delinquency issues within the customer and Thermo Fisher Scientific organizationsAbility to react to and effectively manage changes in priorities based on business needFormulate a course of action to consistently accomplish or outperform established goalsRecognize and escalate changes in customer behavior that indicates increased risk of delinquency or defaultAbility to work with minimal supervision; following guidelines and company policySupport development and implementation of on-boarding content for new team membersUse Practical Process Improvement techniques to identify and solution problem root causeMentor and support other team membersPerform other duties as required to support customers, sales and other areas of the organizationMinimum Requirements/Qualifications:Bachelor's degree in a business field preferred.Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detailGoal orientedPossesses a high degree of integrityAdministrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accountsAbility to work effectively with other team members in an open environmentProficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
Additional Sills: Skills:
Category

Name

Required

Importance

Experience
No items to display.