Agility Senior Associate - Banking Payments

Job Description

Description

Join a dynamic team at the forefront of digital transformation in Banking Payments, where your passion for driving change will help shape the future of product delivery. As an Agility Senior Associate, you’ll have the opportunity to influence how teams collaborate, innovate, and achieve their goals in a fast-paced, evolving environment. If you thrive on empowering others and making a measurable impact, this role offers the perfect platform to elevate your career.

As an Agility Senior Associate in Banking Payments, you will play a crucial role in supporting teams through the product development lifecycle. You will work primarily with developers and product analysts facilitating group discussions and decision-making processes. Ensure a collaborative and inclusive environment that fosters continuous improvement and adaptability. Drive team-level ways of working to enable greater productivity and efficiency by collaborating primarily with developers and product analysts.

Job responsibilities 

• Foster a culture of collaboration, innovation, and excellence by guiding development teams in adopting agile practices and ensuring priority work is refined and ready for upcoming sprints.

• Ensure the team always has enough priority work that is refined and ready to work on over the next 2-3 sprints (avoids team building un-defined/under-defined work, leading to rework)

• Track and manage team-level dependencies for the current and upcoming sprints so the team can stay focused on delivery

• Sustain team tools and standards by ensuring data hygiene, proper processes, and controls; prepare end-of-sprint demo materials for review with Product leaders; and measure and enable agility outcomes using CCB-defined metrics to drive continuous improvement.

• Capture and drive team improvement actions each sprint to promote speed, efficiency, and collaboration by streamlining workflows and removing obstacles.

• Enhance team collaboration and development by facilitating retrospectives, planning sessions, and creating plans for learning and delivery practice training.

• Drive and enable key scrum cadences—including Sprint Planning, Daily Stand Up, Backlog Refinement, Sprint Review, and Sprint Retrospective—tailored to team maturity, while also leading preparation, collaboration, and follow-up actions for Product-wide quarterly planning in partnership with the PAL to enhance team practices, efficiency, and alignment.

• Guide and support teams through the product development lifecycle by applying agile principles and practices, providing training and mentorship, and fostering a positive, inclusive environment through group discussions and collaborative activities.

• Ensure team delivery data is maintained at high quality in Jira and that core agility metrics (Backlog Health, Churn, Velocity, Say vs. Do) are continuously targeted and improved.

• Prioritize tasks, manage resources, and maintain open communication channels to achieve project goals and departmental objectives, collaborating with experienced professionals and managers to ensure alignment with established policies and standards.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management

• Experience managing and developing individual contributors

• Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support

• Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability

• Excellent communication and interpersonal skills with a focus on team collaboration

Preferred qualifications, capabilities, and skills

• Formal training on Agile coaching, such as recognized coaching certifications 

• Recommended skills include but are not limited to: agile delivery, business acumen, change management, continuous improvement, coaching, internal stakeholder management, strategic thinking, self-study, verbal communication, adaptability, and decision making 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.