Office Manager

Posting Details Position Information Working Title Office Manager 00156 Role Title Administrative Office Specialist III Position Number 00156 FLSA Non Exempt Appointment Type Full Time Type of Posting General Public Is Sensitive Position? No If Sensitive Position, please paste statement Designated Personnel Yes Responsible Employee This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty. If Designated Personnel, please paste statement This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing. Statement of Economic Interest No If Statement of Economic Interest, please paste statement Is this a restricted position subject to availability of funding? No If Restricted Position, please paste statement Departmental Objective The Office of Human Resources (HR) helps create, instill, and foster a phenomenal culture and community in which to work and learn at CNU by attracting, hiring, serving, supporting, and developing high-quality, capable, and caring employees. Purpose of the Position The Office Manager plays a key role in ensuring positive and consistent customer service and in supporting the delivery of Human Resources (HR) programs for CNU employees. The role directly assists with the administration and coordination of a comprehensive, complex range of HR services, including classification and compensation, benefits, training and development, employee relations, and recruitment. The Office Manager oversees day-to-day front-office operations and provides service to employees and all HR stakeholders, including CNU employees and various external constituencies. The position serves as the first point of contact and a trusted resource for employee and community inquiries, responding promptly and accurately using advanced knowledge of HR program requirements, policies, procedures, and guidelines. The Office Manager resolves issues as needed and escalates complex matters to the appropriate HR personnel when required. Additionally, the Office Manager effectively utilizes complex databases and spreadsheets to support HR operations and reporting. Knowledge, Skills, And Abilities Related To Position Knowledge: Comprehensive knowledge of office practices, operations and procedures, knowledge of the executive role, level of function, responsibility, accountability, and environment; knowledge of grammar, spelling, punctuation, letter and report writing, computational arithmetic; database and spreadsheet creation and use; knowledge of customer service and relations. Skills: Skills in: the use of computers to include word processing, database and spreadsheet software; the correct use of grammar, spelling, punctuation; computational arithmetic to include decimals and percentages; providing tact and courtesy in dealing with other employees, students, faculty, and the public; effective interpersonal and organizational skills; providing excellent oral and written communication; working accurately with details; demonstrating initiative; exhibiting discretion; demonstrating flexibility; formatting and writing formal letters and memoranda (composition skills); providing office management skills; excellent organizational skills; maintaining inventory, managing complex files; demonstrating strong communication and problem-solving skills by remaining calm under pressure, understanding customer needs, identifying appropriate solutions, and ensuring concerns are handled in a timely and respectful manner. Abilities: Ability to: work a flexible schedule, as needed, based on business needs, including supporting employee orientation and other pre-planned events; independently navigate challenging conversations with professionalism, empathy, and sound judgment, while effectively addressing and resolving customer concerns; manage executive office operations; work with complex and comprehensive programs requiring the ability to understand, interpret, and disseminate complex written guidelines and regulations; perform moderate to difficult operational duties; develop and use databases and spreadsheets; develop and maintain very positive customer relations within the office as well as with extensive on- and off-campus constituencies; organize work to ensure the timely delivery of services and support; make independent work flow and priority decisions; manage multiple projects; develop high-quality written correspondences to include memoranda, email, letters, and reports; ability to safely lift and carry light loads (1-20 lbs.) in accordance with established safety protocols, with or without reasonable accommodations; ability to stand for extended periods while performing job-related tasks, with or without reasonable accommodations; ability to remain seated for extended periods, maintaining focus and productivity in a sedentary work environment, with or without reasonable accommodations; ability to bend, kneel, or crouch as needed to complete assigned duties, with or without reasonable accommodations; ability to walk for extended periods or distances as required by the job, with or without reasonable accommodations; ability to perform repetitive motions with hands, wrists, or arms, often associated with typing, data entry, and similar, with or without reasonable accommodations; ability to reach and extend arms in various directions to access materials, tools, or equipment as needed for task completion, with or without reasonable accommodations. Education: Education, Experience, Licensure, Certification Required High school graduate or equivalent education/experience that equates to a high school diploma Experience : Experience in office management Experience with word processing, database, and spreadsheet software Experience working with the public or providing customer service Additional Consideration(s) Education: College coursework in secretarial science or related studies or a Bachelor’s degree. Experience: Experience working at a VA state agency Experience with onboarding documents such as tax forms and/or I-9 documents Experience in an educational institution Experience managing an office inventory and/or budget Experience working with eVA purchasing system Experience formatting and writing formal letters and memoranda Experience managing personnel files Salary Information Salary $42,560 to $53,200, Commensurate with Education and Experience CNU Information This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit Role Code 19013 Conditions of Employment This is a classified position. New and returning classified employees are required to complete a 12-month probationary period. Selected candidate must attend a 2-day New Employee Orientation Program. Ability to work a flexible schedule, as needed, based on business needs, including supporting employee orientation and other pre-planned events. Is this position telework eligible? No Telework Eligibility Disclaimer Physical/Cognitive Requirements Light Lifting (less than 20 lbs.) Essential Moderate Lifting (20-50 lbs.) Marginal Heavy Lifting (more than 50 lbs.) Non-Applicable Pushing/Pulling Marginal Standing Essential Sitting Essential Bending Essential Walking Marginal Climbing Marginal Reaching Essential Repetitive Motion Marginal List other physical requirements Emotional Demands Fast Pace Essential Average Pace Essential Multiple Priorities Essential Intense Customer Interaction Essential Multiple Stimuli Essential Frequency Changes Essential Mental/Sensory Demands Memory Essential Reasoning Essential Hearing Essential Reading Essential Analyzing Essential Logic Essential Verbal Communication Essential Written Communication Essential List other mental/sensory requirements Posting Detail Information Posting Number PS1251P Number of Vacancies 1 Posting Date 08/17/2026 Closing Date 08/31/2026 Open Until Filled No Special Instructions to Applicants CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm). In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. Responses to supplemental questions alone are not considered evidence of experience and/or education. Quick Link for Direct Access to Posting Advertising Text EEO/Diversity Statement(s) Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity. Notice of Non-Discrimination & Title IX Policy Statement Reasonable Accommodation Request Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling View phone number on click.appcast.io. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to upload an approved AHP Letter received from the Department for Aging & Rehabilitative Services (DARS) or from the Department for the Blind & Vision Impaired (DBVI) to their applications. Note: Certificates of Disability provided by DARS or DBVI dated April 1, 2022, through February 29, 2024, will still be accepted as applicable for the AHP. The name change to AHP Letter became effective March 1, 2024. Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io. Background Check Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website. Supplemental Questions Required fields are indicated with an asterisk (*). Do you have a valid Interagency Placement Screening Form (Yellow Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit. Yes No Do you have a Preferential Hiring Form (Blue Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit. Yes No * Have you retired from a VRS covered position? Yes No Would you like to be considered for the Alternative Hiring Process (AHP)? Yes No If you would like to be considered for the Alternative Hiring Process (AHP), did you provide your AHP Letter? Yes No * Are you a high school graduate, or do you have equivalent education/experience that equates to a high school diploma? Yes No * Do you have experience in office management? Yes No * Do you have experience with word processing, database, and spreadsheet software? Yes No * Do you have experience working with the public or providing customer service? Yes No Do you have college coursework in secretarial science or related studies or a Bachelor’s degree? Yes No Do you have experience working at a VA state agency? Yes No Do you have experience with onboarding documents such as tax forms and/or I-9 documents? Yes No Do you have experience in an educational institution? Yes No Do you have experience managing an office inventory and/or budget? Yes No Do you have experience working with eVA purchasing system? Yes No Do you have experience formatting and writing formal letters and memoranda? Yes No Do you have experience managing personnel files? Yes No Documents Needed To Apply Required Documents Optional Documents Cover Letter Resume Transcripts Licensure/Certification Other Application Materials DD214 Yellow Layoff Form Blue Layoff Card AHP Letter #J-18808-Ljbffr