Collections Agent (Fully Remote)

Kiwi Financial Inc.

United States

Contact English-speaking customers with past-due accounts and help them get back on track.
Ensure full compliance with FDCPA/Reg F, TCPA, and SCRA/MLA requirements.

Key Responsibilities:

Make and receive calls, texts, and emails with past-due customers.
Negotiate payment arrangements and process payments according to policy.
Document every interaction accurately in the loan management system.

Qualifications:

1+ year of experience in collections or customer service, ideally in lending or fintech.
Fluent English and basic knowledge of fair collections practices and loan concepts.
Strong negotiation, empathy, and active listening skills.

Kiwi Financial Inc. is a fintech company specializing in lending and financial services. The company operates as a remote-first organization seeking dedicated collections professionals.

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Vacancy posted 2 days ago

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