Technical Account Manager [Remote]
Applitools
- Remote job
Job description
As a Technical Account Manager (TAM) at Applitools, you are a deeply technical, hands-on advisor responsible for the technical success of our customers post-sale.
This role is ideal for engineers who enjoy working directly with code, test frameworks, and CI/CD pipelines, while also partnering closely with customer engineering and QA teams to drive adoption and long-term success.
You will work in close partnership with a Customer Success Manager (CSM), forming a complementary team where:
The CSM owns the relationship, value realization, and commercial outcomes
The TAM owns technical adoption, integration, and scale
What You’ll Do
Customer Technical Ownership
Serve as the primary technical point of contact for assigned customers
Lead technical onboarding, integrations, and platform enablement
Work hands-on with customer codebases, test frameworks, and CI/CD pipelines
Provide best-practice guidance on test automation, quality strategy, and scaling
Technical Problem Solving
Troubleshoot and resolve complex technical issues across automation frameworks, infrastructure, and workflows
Conduct technical health checks, architecture reviews, and optimization sessions
Partner with Support on escalations and root cause analysis
Cross-Functional Collaboration
Work closely with Product and Engineering to advocate for customer technical needs
Surface systemic issues, patterns, and improvement opportunities
Proactively identify risks and help customers scale testing effectively as their environments grow
Job requirements
Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar
Experience with test automation frameworks, APIs, and CI/CD pipelines
Solid understanding of the software development lifecycle (SDLC)
Proven ability to debug and solve complex technical problems
Strong communication skills and comfort working directly with senior engineers and technical leaders
Preferred Qualifications
Experience in test automation (functional, regression, UI testing)
Familiarity with Playwright, Selenium, Cypress, or similar frameworks
Prior experience in a customer-facing technical role (TAM, Solutions Engineer, Support Engineer, etc.)
Background in Quality Engineering, Software Development, or DevOps
Experience supporting teams across different stages of the SDLC and varying maturity levels
Remote
- United States
Sales
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